Client Success Executive

Centivo • Buffalo, NY

120d

About The Position

At Centivo, we’re rebuilding health insurance the way it should be — affordable, predictable, and built around employers and their employees. As a Client Success Executive (CSE), you’ll be the trusted partner guiding our clients through that journey — helping them see, feel, and share the value of Centivo’s model every day.

Requirements

• Bachelor's degree or equivalent experience is required
• 10 years’ experience as Client Success Executive (Account Management) in employer-sponsored health plans
• 5 years’ experience working with self-funded accounts
• 5 years’ experience working at a TPA or direct carrier
• Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
• Excellent oral and written communication; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
• Strong ability to work cross functionally and build consensus among stakeholders and cross-functional teams in a dynamic environment

Nice To Haves

• Demonstrated technical expertise in working with self-funded employers — including building compelling, data-driven financial narratives; analyzing stop-loss performance and renewal dynamics; and translating complex plan and network performance into clear, actionable insights.
• Deep understanding of value-based healthcare models and experience with high-performance network strategies.
• A relationship builder who earns trust through credibility, empathy, and results.
• A strategic communicator who can craft and deliver a story that connects data to business outcomes.
• A growth-oriented professional who thrives on helping clients achieve measurable success while deepening the partnership.
• A collaborative leader who enjoys working across teams to create solutions and deliver exceptional service.

Responsibilities

• Own the client relationship. Serve as the strategic and day-to-day contact for your client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams.
• Tell a compelling, data-driven story. Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo’s approach.
• Drive client growth and retention. Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo’s solutions across markets or populations.
• Guide a seamless client journey. Ensure a smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo’s capabilities to meet them.
• Be the client’s voice inside Centivo. Collaborate cross-functionally with operations, analytics, and product teams to ensure we deliver with excellence and continuously enhance the client experience.
• Engage with brokers and consultants. Build trusted relationships that extend Centivo’s reach and strengthen our position as a high-value, innovative partner.
• Champion continuous improvement. Bring forward ideas and feedback that help evolve our client success playbook and enhance how we serve clients every day.

Benefits

• Remote work location with access to Buffalo or NYC offices if local
• 25% travel is expected

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees