Client Success Manager (CSM)

Selfbook

5d • $75,000 - $85,000 • Remote

About The Position

The company bringing hotel bookings into the 21st century, Selfbook is looking for an Executive Assistant to support our Co-founder & CTO. By joining our team, you will have the opportunity to grow the family of world-class hotels using Selfbook to simplify their payment and booking systems.
Your job will be to provide day-to-day support to the Co-founder & CTO of the company. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.
Our ideal candidate is organized, efficient, and has the ability to work in a fast-paced environment where priorities are constantly shifting. If you are passionate about tech, travel, and teamwork, this role is for you!

Requirements

• You have of 3–5+ years of experience in customer success, account management, onboarding, or implementation roles, preferably in B2B SaaS or hospitality tech
• You have at least 1 year of hands-on experience in implementation or project management, with a proven track record of successfully managing timelines, stakeholders, and deliverables
• You possess strong project management skills and can effectively juggle multiple priorities across clients at different stagesYou are proactive, resourceful, and thrive in a fast-paced, evolving environment
• You’re an excellent communicator with strong interpersonal skills and a high level of professionalism
• You have a technical aptitude and are comfortable discussing platform functionality and integrations with both technical and non-technical stakeholders
• You’re confident leading meetings, presenting to executives, and driving alignment across internal and external teams

Nice To Haves

• You have experience using tools such as Salesforce, Notion, Sisense, and Google Analytics is a plus

Responsibilities

• Lead and manage new client implementations from kick-off to go-live, ensuring all timelines, expectations, and milestones are clearly communicated and met
• Manage customer support tickets, troubleshoot issues, and collaborate with internal teams to ensure timely and effective resolution
• Serve as a trusted advisor and advocate for clients by building strong, long-lasting relationships through regular communication, proactive problem-solving, and strategic guidance that aligns with their goals and Selfbook’s offerings
• Monitor key account metrics and platform usage to ensure clients are achieving value and identifying opportunities for deeper engagement
• Collaborate with cross-functional teams to ensure the successful delivery of client requirements and the continuous improvement of internal processes and playbooks
• Act as the point of escalation during implementation and post-launch phases, addressing issues with urgency and professionalism
• Track client activity and communication in systems such as Salesforce to maintain transparency and alignment across stakeholders

Benefits

• Competitive Pay
• Unlimited PTO
• Comprehensive health coverage: Medical, dental, vision and life
• Remote/virtual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed