CLIENT SUCCESS MANAGER I - (CSMI)
About The Position
Apply today to join Coreforce, where your Client Success expertise makes a real impact. Join Our Team as a Client Success Manager I - (CSM I) Company: Coreforce Location: Atlanta, GA (Headquarters) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Client Success Manager I (CSM I) – Build Your Career with Purpose Join Coreforce and use your client success skills to support innovative technology that strengthens communities. Why You’ll Love Working Here: Flexible hybrid schedule Free chef-inspired lunch Mon–Thu 15 PTO days + floating holiday Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan. Annual bonus and tuition reimbursement Career growth in a fast-growing, mission-driven company Collaborative, purpose-driven culture Responsibilities: Serve as the primary Client Success contact for Tier 4 public safety agencies. Execute quarterly digital touchpoints with assigned accounts. Initiate renewal strategy planning 12–18 months in advance. Process quotes, purchase orders, and sales orders. Responsible for early risk identification, development and coordination of risk mitigation plans. QualificationsQualifications: 3+ years in Client Success, Account Management, or customer-facing SaaS roles Experience executing digital engagement or scaled customer success programs Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement Ability to identify customer risk indicators and proactively initiate engagement Travel expectation: 5–10% Coreforce is an equal opportunity employer committed to diversity and inclusion.
Requirements
- 3+ years in Client Success, Account Management, or customer-facing SaaS roles
- Experience executing digital engagement or scaled customer success programs
- Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
- Ability to identify customer risk indicators and proactively initiate engagement
- Travel expectation: 5–10%
Responsibilities
- Serve as the primary Client Success contact for Tier 4 public safety agencies.
- Execute quarterly digital touchpoints with assigned accounts.
- Initiate renewal strategy planning 12–18 months in advance.
- Process quotes, purchase orders, and sales orders.
- Responsible for early risk identification, development and coordination of risk mitigation plans.
Benefits
- Flexible hybrid schedule
- Free chef-inspired lunch Mon–Thu
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
