Client Success Manager I

Millennium Systems International

1d•Remote

About The Position

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces! This is a remote role. We are currently searching for a Client Success Manager I to complement our Client Success Department. The Client Success Manager I is responsible for driving revenue and reducing churn for existing clients utilizing MSI’s suite of software and services. The Client Success Manager I will build trusting relationships with a book of key clients to ensure that they are using the software efficiently for their business and driving revenue for the company.

Requirements

BS/BA degree preferred
Previous experience as a manager in Salon/Spa/Med Spa industry, or a previous role in Customer Success, Account Management, or Professional Services within a SaaS organization
Knowledge of general Customer Success processes
Excellent communication and interpersonal skills
High computer literacy and ability to learn new software
Completion of basic MSI training curriculum

Responsibilities

Assumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businesses
Manages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoption
Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments
Identifies opportunities to expand recurring revenue through cross-selling and up-selling
Proactively monitors activity of current customers for signals that require outreach, escalation, or churn
Coordinates and manages client contract renewal process
Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of customer
Attends internal trainings on new offerings to maintain knowledge of current product offerings
Takes on new responsibilities when assigned by senior Client Success personnel
Coordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teams

Benefits

Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost, 100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back, Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.