Client Success Manager II
About The Position
At Lytx we are passionate about our work and inspired to help make our roadways safer. As a Client Success Manager (CSM), you'll serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal. You'll manage a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. Thereafter, you'll be responsible for crafting an outstanding program solution that best meets our client needs. Lastly, you'll educate the client on best practices, as well as focus on change management and user adoption. Most importantly you'll have the opportunity to play a meaningful role in ensuring our clients are happy and stay a long-term partner who implements our products across their entire fleet!
Requirements
- 3 - 5 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
- Strong client support and problem resolution skills
- Bi-lingual in French-Canadian and English
- Aptitude for numbers and expert skills with Microsoft Excel
- Ability to effectively present key performance metrics to executive level clients
- Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
- Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams
- Demonstrated success managing complex projects
- Ability to travel 10-15% in the US and Canada
Nice To Haves
- Experience with managed services, trucking, and fleet industry is highly preferred
Responsibilities
- Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives
- Build positive relationships resulting in high levels of client engagement with assigned accounts
- Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
- Partner with cross-functional teams to ensure smooth execution of installations, training and customer support
- Create and deliver effective web-based training and best practice presentations
- Present data analytics highlighting program performance and financial metrics to executive level clients
- Serve as a point of escalation for Client issues
- Assist in managing or leading special projects as needed
Benefits
- Medical, dental and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Telehealth
- 401(k) and 401(k) match
- Life and AD&D insurance
- Short-Term and Long-Term Disability
- FTO or PTO
- Employee Well-Being program
- 11 paid holidays plus 1 inclusive holiday per year
- Volunteer Time Off
- Employee Referral program
- Education Reimbursement Program
- Employee Recognition and Appreciation program
- Additional perk and voluntary benefit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
