Client Success Manager

Fifty5Blue • New York, NY

1d • $110 - $120 • Remote

About The Position

TechEdge is seeking a motivated and relationship-focused Client Success Manager to support and grow our relationships with clients across the United States. This role is ideal for someone who enjoys working closely with clients, understanding their needs, and ensuring they achieve maximum value from TechEdge’s software solutions. The Client Success Manager will play a key role in supporting the US sales team, strengthening client engagement, and identifying opportunities to expand our presence within existing accounts. This person should have market and data knowledge and experience. As a key point of contact for clients, you will help ensure a seamless experience across onboarding, product adoption, and ongoing account management. You will be responsible for training new customers, supporting software and data-related questions, and serving as a product expert aligned with your clients’ objectives. You will work closely with both our US and international teams to deliver a high standard of service and contribute to long-term client success. This role reports to the Head of US Sales.

Requirements

• Client-focused and collaborative: Naturally collaborative and passionate about delivering strong client experiences and building lasting partnerships.
• Organized and Proactive: Self-motivated with the ability to take initiative and move tasks forward independently.
• Commercially aware: Interested in identifying opportunities to expand client relationships and support account growth.
• Technically curious: Comfortable learning new platforms, and able to communicate technical capabilities in a clear and accessible way.
• Data savvy: in-depth knowledge of US currency data and how it’s used in the market.
• Clear Communicator and presenter: Confident communicator with experience participating in and leading client meetings and presentations.

Responsibilities

• Account management excellence: Maintain and enhance relationships with key clients, acting as a trusted advisor who understands their objectives and consistently delivers high-quality service.
• Revenue growth: Drive revenue by identifying upselling and cross-sell opportunities, using a consultative approach to showcase the full potential of TechEdge’s products and services.
• Client engagement: Engage clients through virtual and in-person meetings, delivering impactful product demonstrations and proactively recommending customized TechEdge solutions.
• Account growth support: Partner with the US Sales team to develop and execute account strategies that maximize client retention and grow account revenue. Maintain a strong sales pipeline by prospecting within existing accounts and targeting new opportunities.
• Product Expertise: Have a deep knowledge and expertise in US-relevant TechEdge suite of tools. Deliver tailored trainings and recommendations based on customer business objectives.
• Contract management: Support all stages of the business development process, including generating leads, outreach, proposal preparation, presentation, closing sales and contract negotiation, tracked through our internal NB/CRM system.
• Collaborative approach: Work closely with the global research and sales teams, providing insights and strategies that benefit the wider organization, including our Fifty5Blue Business Team.
• Client education and enablement: Develop and deliver training sessions, workshops, and best-practice guidance that help clients deepen their use of the platform and maximize value from TechEdge.

Benefits

• Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth.
• When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise.
• We’ll support you with training and career development opportunities.
• Become part of a community of passionate, dedicated professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed