Client Success Manager
About The Position
This role is for a Client Success Manager who wants to lead at scale, champion client success and take ownership of client engagement. Lean Marketing — Home of The 1-Page Marketing Plan We’re scaling to 8 figures fast and need a Client Success Manager who is obsessed with client outcomes and wants to be the engine of retention for one of the world’s most influential marketing brands. If you’re a high-drive, deeply empathetic relationship-builder who can have hard conversations with a smile, you’ll love being the voice of the customer here. When you do your job well, our clients don’t just stay—they thrive. They implement faster, get better results, and become raving fans who fuel our growth. You'll be the key to turning client satisfaction into our most powerful asset, ensuring every small business owner we work with moves from confusion to predictable growth.
Requirements
- Client Success/Service Experience: 2+ years in a client-facing role (client success, CSM, account management, hospitality, etc.).
- CRM Experience (HubSpot highly preferred): You know your way around HubSpot and can use it to manage client relationships.
- Remote Work Pro: You are a self-starter who can thrive in a 100% remote environment.
- Based in EST: This role will cover clients primarily in the EST and European time zones.
Responsibilities
- Onboard & Engage Your Portfolio: Lead seamless client onboardings and proactively monitor your 125+ accounts in HubSpot. You'll drive engagement, identify and mitigate churn risks, manage any outstanding billing items, and execute strategies to ensure every client feels supported and stays on track.
- Champion Client Progress & Accountability: Drive client accountability by encouraging them to consistently use their marketing dashboards to track progress and spot leaks. Provide mindset support to help them overcome obstacles and implement with confidence.
- Celebrate Wins & Build Community: Be the engine of our client community. You'll find and create opportunities to celebrate client progress, from personal gifts to public shout-outs, turning successful clients into a tribe of raving fans.
- Champion the Voice of the Client: Act as the primary feedback loop between clients and the business. You'll gather testimonials and case studies for Sales & Marketing while collaborating with the Head of Client Success to support the renewal process.
Benefits
- Total of 38 days of paid vacation: 30 days of PTO with an additional day off on your birthday, plus 7 country-specific holidays
- Fully remote, high-trust environment: Work from anywhere. You’re measured on outcomes and standards, not time online or activity theatre.
- Salary at $64-86k+ FTE (based on number of clients held) with growth opportunities at a company in scale mode.
- World-class IP and credibility: You’ll lead clients using the frameworks behind Allan Dib and The 1-Page Marketing Plan — proven, respected IP that gives you instant authority with clients.
- Scale your income with impact: As your client load grows and your quality holds, so does your earning potential.
- Fast-growing company, real momentum: Lean Marketing is scaling. You’re joining a team building something meaningful, not maintaining a stagnant program.
- Accelerated skill growth: Overseeing 100+ businesses forces sharp thinking, better judgment, and faster pattern recognition — your skills compound quickly here.
- Recognition and celebration for wins: Strong performance is seen, acknowledged, and celebrated. Doing great work here doesn’t go unnoticed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
