Client Success Partner

Public Consulting Group

1d•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. PCG helps school districts and state agencies across the country support the delivery of health-related services by helping schools access more than $500M in Medicaid reimbursement each year. Client Success Partners (CSP) will be key members of the Fee-for-Service (FFS) Client Success and Regional Team. This role will directly work with PCG Education FFS clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns. This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Technology, Program Integrity, and other Client Success staff to execute contractual obligations. The CSP will also actively engage with team members, working together to understand state and local environments to effectively deliver and expand PCG services.

Requirements

Communication skills (presentation, facilitation, and written)
Collaboration skills (with peers, staff, and clients) and propensity for relationship building
Problem solving skills; using sound judgement as to when an issue should be escalated
Data analysis skills, especially as it relates to optimization opportunities
Professional maturity and ability to put the best interests of the client and PCG above self-interest
BA/BS degree or equivalent experience
2+ years of client management experience preferred, including:
Cultivating strong client relationships
Establishing/Understanding project goals and contributing to success
Responsibility for reimbursement optimization initiatives
Understands FFS policy; knowledge of additional SBS programs is preferred
Demonstrated success working cross-functionally and with diverse stakeholders (both internally and externally)
Track record of producing high quality deliverables for clients
Must be located in the Midwest region of the US, preferably Michigan
be available during your set working hours
have a safe, private, and distraction-free environment in which to complete your work, and
be able to give your full attention to the completion of your PCG job duties

Nice To Haves

Understands FFS policy; knowledge of additional SBS programs is preferred

Responsibilities

Create partnerships where clients are retained, highly satisfied, and can serve as references
Own and manage a client portfolio and cultivate relationships with school district partners
Communicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunities
Understand and continually monitor Federal, state, and local Medicaid School-Based program policies
Leverage client communication and management tools, structures, and best practices
Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion
Uphold strong project and change management practices, both internally and externally
Seek and share feedback about the evolving needs of our clients
Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability
Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision
Take part in special/strategic initiatives and projects, as available and capacity allows
Take initiative to evaluate current processes, identify any gaps, and make improvements
Partner with team regarding FFS business development opportunities and activities
Provide feedback to Data Analytics about client data requests and needs
Collaborate with Technology to identify system improvements