Client Success Specialist

APPLIED TECHNOLOGY GROUP INC•North Little Rock, AR

3d•Hybrid

About The Position

Client Success Specialist ATG (Applied Technology Group) is the premier technology business partner for the Architectural, Engineering, and Construction (AEC) industry in North America. ATG strives to build strong relationships within the professional design community by offering complete software and hardware solutions, supported by a team of experienced technical specialists. With their deep industry knowledge, ATG delivers tailored services that meet the unique needs of AEC professionals, ensuring seamless integration and support across their technology platforms. The Client Services Lead is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people. You are not a traditional project manager, and you are not a salesperson. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction. We believe in building inspired professionals, thriving businesses, and healthy communities. We offer technology services that empower people and organizations to do their best work and make an impact that matters. If you like to develop software that helps people, we want to talk to you. We’re not just looking for developers, we are looking for people who want to become great! We want people who are passionate about learning our client’s businesses and want to solve meaningful problems. ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve. This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation. If you need accommodation during the application or interview process—or on the job—please contact Human Resources. Applicants must be authorized to work in the U.S. without company sponsorship. We appreciate your interest in ATG!

Requirements

3 – 5 years of project management, agency, and/or relevant experience.
Excellent written and verbal communication
Strong ability to track, document, and report on project status
Confident running meetings, leading discussions, and demoing progress
Comfortable managing multiple workstreams simultaneously
Organized, proactive, and calm under pressure
Strong judgment around resourcing, knowing when to shift people and when stability matters more
Ability to sense when a client need is “Phase 1” vs. something better positioned for a future phase
Natural relationship-builder who enjoys helping clients succeed
Ability to motivate without micromanaging
Empathy for both clients and technical team
Comfort operating in ambiguity and helping others find clarity
Applicants must be authorized to work in the U.S. without company sponsorship.
Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds.
Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential.

Responsibilities

Serve as the primary point of contact for assigned clients
Run client calls, planning sessions, and product update demos
Build trust through clarity, follow-through, and thoughtful guidance
Communicate with Clients through email, virtual meetings, and in person (if required)
Identify opportunities to add value, expand scope, or shape future phases of work
Coordinate work across design, development, and strategy teams
Manage timelines, budgets, and priorities across multiple active projects
Remove blockers by asking the right questions and bringing in the right people at the right time
Ensure work stays aligned with client goals, not just task completion
Use your working background in design and software development to translate client needs into clear, actionable direction for designers and developers.
Provide high-level guidance on design and technology decisions (without needing to be hands-on)
Ensure solutions remain practical, scalable, and aligned with project constraints
Motivate and support developers to hit deadlines and maintain quality
Mentor team members on client communication and relationship awareness
Help teams understand the why behind the work, not just the tasks