Client Success Specialist (Bilingual English/Spanish) [Hourly Base + Annual Incentive]

My Senior Health Plan • Brentwood, TN

20h • $20 - $24 • Onsite

About The Position

Are you passionate about helping others and thriving in a fast-paced, team-oriented environment? My Senior Health Plan is looking for a detail-driven, client-focused Client Success Specialist to join our growing team! This is your opportunity to make a meaningful impact while building a rewarding career in a company devoted to serving others.

What You’ll Be Doing:
As a Client Success Specialist, you’ll be the go-to support for our clients and internal teams, ensuring a smooth and professional experience from start to finish. Your day-to-day will include:

Requirements

• High School Diploma/GED + 1 year of admin experience, or Associate's degree
• Bilingual in Spanish
• Strong phone presence and a friendly, professional demeanor
• Excellent organizational and communication skills
• Ability to multitask and manage time effectively
• A team player with a proactive attitude and eagerness to learn
• Proficiency in Microsoft Word, Excel, Salesforce, and internet navigation
• Familiarity with CRM systems and a passion for helping others

Responsibilities

• Communicating with clients via phone and email with professionalism and care
• Handling inbound and outbound calls using an auto-dialer system
• Transferring qualified leads to our sales team
• Entering and maintaining accurate client data in Salesforce
• Preparing and mailing client kits
• Processing insurance applications and conducting verification calls
• Following up on application statuses with carriers and clients
• Supporting post-sale client satisfaction efforts
• Performing general administrative tasks like scanning, filing, and data entry
• Jumping in to support other administrative roles as needed

Benefits

• Competitive hourly base pay with an annual performance-based bonus.
• Health insurance (medical, dental, vision) with 75% employer paid.
• Ancillary benefits (life, pet care, disability, hospital indemnity, accident, critical illness).
• 401(k) plan with matching and profit-sharing.
• Paid vacation, sick time, and company holidays, including the week of Christmas.
• Positive work environment with room for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED