Bilingual Client Success Specialist
About The Position
At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you. You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!
Requirements
- Bilingual (English/Spanish) preferred, but not required.
- 2–3 years of customer service experience (call center preferred).
- Associate’s degree preferred; Bachelor’s degree may substitute for experience.
- A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
- Strong communication skills—empathetic, professional, and clear.
- Tech-savvy with experience in Windows-based systems and CRM tools.
- Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
- A private, enclosed room with a door.
- Hard‑wired internet connection (ethernet required) and standard broadband internet.
- Security camera in addition to standard computer setup.
- Home environment must support productivity; remote work is not a replacement for caregiving.
- 200 Mbps minimum for a single‑person residence
- 400 Mbps minimum for residences with 2+ people
Responsibilities
- Provide top-tier support via phone to clients on our Debt Management Program.
- Taking back-to-back calls in a call center environment.
- Support client accounts and ensure seamless account management.
- Manage proposals, payments, deposits, and creditor communications.
- Proactively review client accounts to identify and resolve issues
- Maintain accurate records and ensure compliance with state regulations.
- Collaborate across departments to ensure seamless client experience.
- Encourage and motivate clients throughout their financial journey.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
