Client Success Supervisor

DebtBlue • Richardson, TX

10d • Onsite

About The Position

Are you passionate about coaching teams, solving problems, and creating exceptional client experiences? DebtBlue is looking for a Client Success Supervisor to help lead our growing Client Success department. In this role, you'll support a team of specialists, elevate service quality, and ensure clients receive industry-leading care throughout their journey with us.
If you thrive in a fast-paced environment, enjoy developing others, and can bring structure and leadership to a service-driven team, we'd love to meet you.

Requirements

• 1+ year of call center experience (required)
• Strong understanding of leadership, coaching, or supervisory techniques
• Excellent judgment and analytical thinking skills
• Advanced organizational and time management abilities
• Proficiency in Microsoft Office, SharePoint, and client service tools
• Outstanding written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Bilingual in Spanish is a plus

Responsibilities

• Plan, assign, and prioritize daily tasks to keep the department running smoothly
• Coach Client Success Specialists through difficult calls and guide escalated issues
• Monitor team performance and service levels; recommend corrective actions as needed
• Review client accounts and provide procedural guidance to help the team improve
• Create, update, and maintain department documentation, process guides, and training materials
• Handle incoming client requests professionally and conduct monthly follow-up calls
• Demonstrate strong knowledge of settlement, negotiation, and payment processes
• Provide consultative, empathetic guidance to clients experiencing financial crisis
• Ensure all team actions align with DebtBlue procedures and industry regulations

Benefits

• You'll be part of a mission-driven organization that helps people regain financial stability.
• You'll work with a supportive leadership team, contribute to meaningful client outcomes, and grow your skills in coaching, operations, and client success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed