Client Support Coordinator

Systems Engineering Inc • Portland, ME

9d • Hybrid

About The Position

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and community.
We’re looking for a full-time Client Support Coordinator to join our Client Support Team. In this role, you’ll guide clients to the right support resources, ensuring their challenges are addressed efficiently and their experience is seamless. You’ll work closely with internal teams and clients across industries, gaining exposure to a wide range of technologies and building a strong foundation for a career in IT.
Responsibilities:
Respond to client inquiries via phone and email, providing timely and professional support.
Manage and track service requests, ensuring clear communication and resolution.
Coordinate with internal teams to deploy technical resources and resolve issues.
Lead daily team huddles to align support efforts.
Build strong client relationships and gather feedback to improve service.
Identify and support process improvements for better service delivery.
Hybrid role based in our Portland or Pineland Farms office, with 2 days onsite per week expected.

Requirements

• 2+ Years experience in client support, customer service, or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Experience with phone-based support preferred.
• Familiarity with CRM or ticketing systems a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel) preferred.

Nice To Haves

• Experience with phone-based support preferred.
• Familiarity with CRM or ticketing systems a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel) preferred.

Responsibilities

• Respond to client inquiries via phone and email, providing timely and professional support.
• Manage and track service requests, ensuring clear communication and resolution.
• Coordinate with internal teams to deploy technical resources and resolve issues.
• Lead daily team huddles to align support efforts.
• Build strong client relationships and gather feedback to improve service.
• Identify and support process improvements for better service delivery.

Benefits

• Employer 401(k) matching contributions.
• Short-Term Incentive Plan (STIP) tied to individual and company performance.
• Comprehensive medical, dental, life, and disability insurance.
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
• Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
• Career mobility, professional development, and training opportunities.
• Business casual work attire and a dynamic, fun, and active community culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed