Client Support Specialist
About The Position
ABOUT US: Synergy Sports is a global company that serves the elite basketball and baseball markets around the world via a suite of services. Synergy on-demand video-supported basketball and baseball analytics are utilized by all aspects of professional and collegiate organizations from coaching staffs to GMs. As a Client Support Specialist , you will be the frontline connection between Sportradar and our clients—helping them succeed, resolving issues with confidence, and strengthening long-term partnerships. You’ll combine customer service excellence, technical curiosity, and a passion for sports to deliver fast, accurate, and friendly support. This is an ideal opportunity for someone who loves sports, is energized by problem-solving, and wants to grow their career in a dynamic, high-tech environment. THE CHALLENGE: Serve as the primary point of contact for inbound and outbound client communications (calls, emails, and tickets). Develop a deep understanding of Sportradar’s products, data feeds, APIs, and tools to deliver accurate, solution-focused support. Troubleshoot issues by researching, replicating, and documenting findings; escalate using ITSM platforms (e.g., Jira, ServiceNow) when needed. Proactively assess client needs and provide guidance, best practices, and alternative solutions. Maintain high customer satisfaction through timely responses, clear communication, and a client-first mindset. Support internal initiatives, special projects, and process improvements as assigned. ABOUT YOU: Experience in customer support, technical support, or another client-facing role. Excellent written and verbal communication skills with strong attention to detail. A passion for sports—the ideal candidate follows major leagues and understands the rhythm of the sports calendar. Strong analytical and problem-solving skills; ability to troubleshoot issues logically. Proficiency with Windows and macOS. Ability to multitask effectively in a fast-paced environment. Flexibility to work nights, weekends, and holidays to support global clients.
Requirements
- Experience in customer support, technical support, or another client-facing role.
- Excellent written and verbal communication skills with strong attention to detail.
- A passion for sports—the ideal candidate follows major leagues and understands the rhythm of the sports calendar.
- Strong analytical and problem-solving skills; ability to troubleshoot issues logically.
- Proficiency with Windows and macOS.
- Ability to multitask effectively in a fast-paced environment.
- Flexibility to work nights, weekends, and holidays to support global clients.
Nice To Haves
- experience working with APIs, data integrations, and ITSM tools such as Jira or ServiceNow.
Responsibilities
- Serve as the primary point of contact for inbound and outbound client communications (calls, emails, and tickets).
- Develop a deep understanding of Sportradar’s products, data feeds, APIs, and tools to deliver accurate, solution-focused support.
- Troubleshoot issues by researching, replicating, and documenting findings; escalate using ITSM platforms (e.g., Jira, ServiceNow) when needed.
- Proactively assess client needs and provide guidance, best practices, and alternative solutions.
- Maintain high customer satisfaction through timely responses, clear communication, and a client-first mindset.
- Support internal initiatives, special projects, and process improvements as assigned.
Benefits
- A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding .
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community , including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme .
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos .
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
