Client Value Executive (Account Manager) ShareAble

TransUnion • Greenwood Village, CO

12d • $63,000 - $105,000 • Remote

About The Position

This position will act as the primary day-to-day client value executive for a set of customers that leverage a range of services that allow businesses to mitigate the risks associated with approving and renting to tenants. The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in TransUnion Solutions. Additionally, the client value executive is expected to work closely with a cross-functional internal team to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental up-sell opportunities within their existing client base. This position will act as the primary day-to-day client value executive for a set of customers that leverage a range of services that allow businesses to mitigate the risks associated with approving and renting to tenants. The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in TransUnion Solutions. Additionally, the client value executive is expected to work closely with a cross-functional internal team to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental up-sell opportunities within their existing client base.

Requirements

• Minimum of 4-6 years of experience supporting conceptual services in a technical, complex, and fast-paced selling environment leveraging consultative sales acumen.
• Understanding of rental screening environment, as well as data and analytics relevant to the industry
• Strong work ethic and a demonstrated track record of retaining and growing a client base.
• Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.
• Excellent interpersonal, customer relationship management, and organizational skills desired.
• Fluent in negotiating complex agreements and communicating technical concepts.
• Strong face-to-face and virtual presentation and meeting facilitation skills.
• Demonstrate initiative, intellectual curiosity, attention to detail, high energy, drive to win, an ability to multitask and work creatively to resolve client issues.
• Ability to champion new ideas, initiate change, think “outside of the box,” and drive innovation.
• Knowledge of Fair Credit Reporting Act, The Driver's Privacy Protection Act, and The Gramm–Leach–Bliley Act
• Ability to unite internal teams for effective and logical problem solving.
• Proficient in Salesforce, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.).
• Potential for travel up to 25% of the time

Responsibilities

• Proactively manage a large base of existing clients, supporting day-to-day customer relationships
• Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.
• Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
• Coordinate and deliver Executive Business Reviews with clients where applicable.
• Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, etc. are resolved efficiently and effectively.
• Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Tenant & Employment vertical.
• Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base.
• Create and maintain Account Business Plans within a matrixed internal team for assigned clients.
• Provide clients with an ongoing education of TransUnion’s solutions via thought leadership, events, etc.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed