Client Web Implementation Expert

LOFTY INC. • Phoenix, AZ

7d • $60,000 • Hybrid

About The Position

Lofty is hiring a client-facing Web Implementation Expert to help clients transform template-based Lofty websites into high-performing, hyperlocal lead-generation engines. In this role, you’ll work directly with real estate agents, teams, and brokerages to customize their websites within the Lofty platform. You’ll lead website strategy conversations, understand client markets and feature areas, and adapt templates to support buyer, seller, and homeowner journeys. This role focuses on experience, clarity, and conversion. All work is completed within Lofty’s website builder using built-in tools, with limited HTML and CSS customization for layout and design improvements.

Requirements

• 3+ years of client-facing web development experience.
• Strong HTML and CSS fundamentals.
• Basic JavaScript for simple UI interactions.
• Experience working within closed SaaS website platforms.
• Strong UX and conversion-focused mindset.
• Comfortable leading client conversations and managing expectations.
• Ability to operate within structured, template-based systems.
• Proven ability to manage multiple concurrent projects and meet deadlines.

Nice To Haves

• Experience with real estate platforms such as Lofty, kvCORE, BoomTown, CINC, Real Geeks, or Sierra Interactive.
• IDX-powered website experience.
• Understanding of hyperlocal real estate marketing and feature-area pages.
• Experience working directly with real estate agents or teams.
• Familiarity with real estate lead capture and registration flows.

Responsibilities

• Lead website strategy and implementation calls with Lofty clients.
• Understand client markets, feature areas, and target geographies
• Translate business goals into practical website customizations.
• Clearly communicate platform capabilities and limitations.
• Adapt Lofty website templates to match client branding and positioning.
• Build and refine hyperlocal pages (cities, ZIP codes, neighborhoods).
• Improve layout, hierarchy, spacing, and overall visual flow.
• Ensure sites feel professional, modern, and easy to navigate.
• Optimize calls-to-action, lead forms, and registration flows.
• Design clear buyer, seller, and homeowner journeys.
• Ensure chat, CTAs, and contact options are intentionally placed.
• Ensure all templates and pages function cleanly on mobile devices.
• Identify and fix layout and interaction issues across screen sizes.
• Confirm lead capture works consistently across devices.
• Work inside Lofty’s website builder and CMS.
• Apply limited HTML and CSS changes focused on design and layout.
• Maintain and improve reusable templates for scalability.
• Partner with backend and product teams to refine and expand template capabilities.
• Collaborate with Sales, Onboarding, Customer Success, and DMA teams to ensure seamless client experiences.

Benefits

• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance.
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.
• We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed