Clinic Administrative Assistant
About The Position
Come join the Kansas Humane Society pack! We are looking for a Clinic Administrative Assistant that loves being an important part of an animal's life. KHS is a qualified employer for the Public Loan Service Forgiveness program. We offer: Opportunity for two pay increases per year! Generous paid time off 10 paid holidays per year Paid time when closed for Inclement Weather Comprehensive low deductible health, pharmacy and dental plans Vision insurance plan SIMPLE IRA Retirement Plan with a generous company match Pre-tax spending accounts for health care and childcare expenses Discounted YMCA membership Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food Employee Assistance Program POSITION PURPOSE Provides timely and accurate performance of administrative duties in support of the Clinic, including, but not limited to: surgical and medical data entry, scheduling of medical and surgical appointments, check-in and scheduling of Donor Subsidized Spay/Neuter patients, and courteous customer service. ESSENTIAL FUNCTIONS Customer Service: Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives. Provides recognition and support to both staff and volunteers for their individual contributions to our agency. Customer Training: Must possess the ability to provide information regarding preventative healthcare policies, pet evaluation techniques, adoption policies, post-operative instructions, euthanasia Clerical: Performs accurate, complete, and concise entry of medical and surgical exam findings, test results, and vaccination history, using PetPoint and Luminate. Schedules Donor Subsidized Spay/neuter, medical, surgical, and externship appointments. Monitor & maintain record of clinic volunteer activity. Prepare Animal Health Certificates. Provides clerical assistance to other clinic staff as time allows. Training: Participates in staff training and development opportunities as requested. Participates in special events, projects, and cross training programs as needed. KHS CORE VALUES The Kansas Humane Society has HEART: Revision Date: 06/26/2023 Clinic Administrative Assistant Page 2 HAVE COMPASSION We have empathy and understanding for the community and pets we serve, our teammates and our partners in animal welfare EXEMPLIFY COMMITMENT We show our dedication in our work ethic and willingness to learn and grow. ACT WITH INTEGRITY We prioritize integrity in all our actions. RESPECT ALL We treat all animals and people with respect. THRIVE THROUGH COLLABORATION We are better together, united in our service to pets and their people.
Requirements
- High School Diploma or Equivalent
- Knowledge of data entry, Microsoft programs, and phone etiquette.
- A background in a caregiving or customer service field.
- Should prefer and have the ability to cope with emotionally demanding work.
- Attention to detail a must.
- Needs to be flexible, efficient, and respectful.
- Should be able to exercise sound judgment and make independent decisions.
- Ability to speak effectively and communicate clearly
- Able to hear average conversations
- The employee is regularly required to type continuously throughout the day.
- The employee is regularly required to use hands to type.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- The employee must occasionally lift and/or move up to 50 pounds.
- Ability to deal with a variety of variables under only limited standardization, and to remain focused during times of distraction.
- Ability to add, subtract, multiply and divide all units of measure using whole numbers and common fractions.
- Ability to read, analyze, and interpret documents.
- Read, interpret, and record medical data.
- Ability to communicate clearly (verbal & written).
- Ability to cope with stress, loss/ death/grief, emotional and physical fatigue, long hours, and a variety of different human personalities.
Nice To Haves
- Animal handling is preferred.
Responsibilities
- Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances.
- Must remain calm, flexible, and willing to see other perspectives.
- Provides recognition and support to both staff and volunteers for their individual contributions to our agency.
- Must possess the ability to provide information regarding preventative healthcare policies, pet evaluation techniques, adoption policies, post-operative instructions, euthanasia
- Performs accurate, complete, and concise entry of medical and surgical exam findings, test results, and vaccination history, using PetPoint and Luminate.
- Schedules Donor Subsidized Spay/neuter, medical, surgical, and externship appointments.
- Monitor & maintain record of clinic volunteer activity.
- Prepare Animal Health Certificates.
- Provides clerical assistance to other clinic staff as time allows.
- Participates in staff training and development opportunities as requested.
- Participates in special events, projects, and cross training programs as needed.
Benefits
- Opportunity for two pay increases per year!
- Generous paid time off
- 10 paid holidays per year
- Paid time when closed for Inclement Weather
- Comprehensive low deductible health, pharmacy and dental plans
- Vision insurance plan
- SIMPLE IRA Retirement Plan with a generous company match
- Pre-tax spending accounts for health care and childcare expenses
- Discounted YMCA membership
- Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
