Clinic Admissions Representative

Avera•Redfield, SD

About The Position

Redfield Community Memorial Hospital and Clinic is seeking a qualified individual to join our team! Position Highlights JOB SUMMARY: The Clinic Receptionist/Scheduler/Medical Records is responsible for performing scheduling and registering of patients, answering phones and routing phone calls appropriately, and taking accurate messages and routing to appropriate staff in a timely manner.

Requirements

Requires high school education.
Computer knowledge necessary and knowledge of medical terminology very helpful.
Possesses tactful verbal communication skills, and effective telephone etiquette.
Demonstrates ability to problem solve through critical thinking applications and works well under stress while maintaining positive attitude and composure.
Must have an ability to develop an excellent rapport with clients, customers, hospital staff and physicians, and physician office personnel.
Must be flexible in work hours and job demands.
Dexterity necessary for keyboarding/typing, dialing, filing, holding, indexing, inserting, lifting, opening, sorting, stapling, turning and writing.
Good communication skills and hearing are necessary when dealing with patients, visitors, nurses, physicians, and other staff.
Job involves frequent, repetitive motions of the hands/wrists involved with computer entry.
Must be able to deal daily with professional, non-professional and medical staff.
Must be able to deal with potential unpleasant job activities resulting from frequent interruptions and/or distractions, customer demands, constant ringing of phone.
Must be able to effectively prioritize tasks amidst these activities.

Nice To Haves

Advanced secretarial or clerical training desired.
Previous medical experience preferred.

Responsibilities

Respects the dignity, confidentiality, and privacy of patients
Able to use appropriate judgment in scheduling patients when making appointments
Demonstrates knowledge of emergency procedures in office.
Demonstrates courtesy and helpfulness toward patients and their families.
Messages taken accurately and appropriate messages forwarded consistently and timely.
Monitor patient waiting times to inform appropriate personnel
Payments/collections taken and receipts given to patients
Knowledge of insurance plans and procedures.
Obtain correct insurance information when applicable to scheduled appointment.
Self-paced, works quickly and efficiently in a fast-paced environment.
Other duties as assigned.