Clinic Front Desk - Team Lead

FORTE' SPORTS MEDICINE & ORTHOPEDICS•Carmel, IN

5d•Onsite

About The Position

Forté Sports Medicine and Orthopedics is seeking a full-time Clinic Front Desk Team Lead to join our busy primary location in Carmel, IN. We are looking for a professional, friendly, and dependable individual who is passionate about delivering exceptional customer service and leading a high-performing, high-volume front desk team. This is a hands-on leadership role that works directly alongside the front desk staff while serving as a primary point of contact for patients. The Team Lead will help oversee daily operations, support and guide team members, and ensure efficient workflow and a positive patient experience across Forté locations as needed. This position reports directly to the Patient Access Manager.

Requirements

Demonstrate excellent customer service skills while maintaining a high level of organization and attention to detail
Strong verbal and written communication skills with the ability to manage time effectively and handle challenging conversations professionally
Capacity for leadership and a willingness to learn and grow within the role
Ability to train staff, manage scheduling/time-off, and handle escalation
Strong technical proficiency with computer software, web browsers, and multiple operating systems
High school diploma or equivalent required
2–3+ years of experience in a medical office setting required; orthopedic office experience preferred
Experience with insurance verification, scheduling within an EMR system, and familiarity with medical terminology preferred
Ability to travel locally to all Forté locations as needed; mileage reimbursement provided

Responsibilities

Greet patients and visitors in a warm, welcoming, and caring manner
Maintain positive working relationships with physicians, clinical teams, management, staff, and external partner
New hire training
Manage scheduling for the department staff to ensure adequate coverage
Review PTO requests and timecards
First point of contact for escalated patient and team member issues
May assist with the performance review process at the discretion of the department manager
Provide directions, answer questions, and assist with a variety of patient and visitor needs
Deliver exceptional customer service while consistently representing the organization in a positive and professional manner
Register patients; manage check-in and check-out processes - including but not limited to: accurately collect co-payments and past-due balances, verify insurance, obtain referral information; and send/receive faxes as needed
Perform accurate data entry within the practice management system(s)