Clinic Liaison

Los Angeles LGBT Center • Los Angeles, CA

20h

About The Position

Under the direct supervision of the Program Supervisor, the Clinic Liaison will be responsible for the following:

Requirements

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people;
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people;
• One to two years of healthcare office experience preferred;
• Able to work flexible hours including Saturdays and evenings;
• Excellent verbal and written communication skills;
• Strong organizational, detail and interpersonal skills, with a demonstrated ability to work as a team member in a high-client volume environment;
• Typing speed of forty-five (45) wpm;
• Knowledgeable in computer software, with the ability to work: word processing, spreadsheets, Internet, etc.;
• Strong customer service skills required;
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

Nice To Haves

• Bilingual skills, a plus (English/Spanish fluency preferred)

Responsibilities

• Adhere to and assist in the implementation of all Business Office procedures;
• Rotate on a monthly basis to all departmental stations including Front Desk, Medical Records, and Phones;
• Greet clients at the reception area and during telephone conversations to ensure a welcoming, pleasant and professional response to all clients and interoffice relations;
• Front desk reception, including patient check-in, scheduling of patient’s appointments, and making preliminary assessments of clients in order to ensure appropriate client services;
• Record all collections of client payments or co-pays for services rendered, and assure accurate monetary transactions, daily balancing and reconciliation sheets;
• Maintenance of all daily and monthly schedules for medical, mental health and social services personnel;
• Check client’s eligibility status with insurance carrier including completing Medi-Cal reservations for care (TARs);
• Assist in the maintenance of the medical records filing system, including routing charts to providers, accurate record-tracking, filing medical records, loose-sheet sorting and filing;
• Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures;
• Clinic phone coverage, including scheduling and canceling appointments, placing appointment reminder calls, and providing general information about services offered;
• Train and work with clerical volunteers as needed;
• Perform daily administrative functions as assigned, such as word processing, general communications (voice, written and electronic);
• Attend and actively participate in staff meetings including internal staff trainings as needed;
• Special projects and other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Long Term Disability
• Employee Assistance Program
• and a 403B retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed