Clinic Manager

Ellie Mental Health - 197•St. Charles, IL

23h•Hybrid

About The Position

At Ellie, we’re on a mission to expand access to quality mental health care and break down stigma. We lead with authenticity, humor, compassion, creativity, acceptance, and determination — and we’re looking for a leader who embodies those values. Ellie was founded on the belief that mental health care should be human, accessible, and barrier-free. We continue to innovate so our communities can get the support they deserve. The Role The Clinic Manager partners with the Clinic Director to support clinic performance, operations, and culture — while maintaining an active caseload. This is a hands-on leadership role for someone who enjoys supporting clinicians, solving problems, and keeping systems running smoothly. You’ll help create a positive, connected clinic environment while ensuring operational excellence behind the scenes. How Your Time is Spent 25% Client care (minimum 15 sessions per week) 30% Supporting clinicians (licensure, clinical guidance, admin support) 20% Community outreach and development 15% Facilities and office management 10% Billing, credentialing, and systems troubleshooting

Requirements

Master’s degree in a mental health field
Fully licensed LCSW, LCPC, or LMFT
Minimum 2 years of leadership experience
Strong knowledge of state mental health regulations
Excellent organizational, communication, and problem-solving skills
Comfort in a high-growth, evolving environment
Proficiency in Microsoft 365 and EHR systems

Nice To Haves

Bilingual applicants encouraged to apply

Responsibilities

Partner with the Clinic Director to oversee operations and culture
Collaborate with Clinic Managers across locations as part of the leadership team
Maintain communication with the billing team
Support hiring, onboarding, and staff development
Monitor capacity, waitlists, and space needs
Troubleshoot systems (Valant, billing, ADP, Teams, Outlook)
Review EHR service lines and complete corrections
Co-facilitate clinic meetings
Serve as back-up leadership when needed