Clinic Manager (Arlington Heights)

Orthodontic Experts Management LLC•Arlington Heights, IL

18h•Onsite

About The Position

As Clinic Manager, you will be providing support by overseeing the day-to-day operations and ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

Requirements

A bachelor degree or equivalent
3-4 Years of experience in office administration
2 Years of Office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.

Nice To Haves

Russian/ Ukrainian Preferred

Responsibilities

Trains and supervises office personnel
Manages the efficient and effective scheduling of patients and adjusts as needed
Monitors no-shows and manages the necessary calls and re-scheduling
Conducts sessions with patients for reviewing treatment and payment plans
Demonstrated experience in and knowledge of scheduling systems
Monitors and ensures all systems used in the Office are operating to peak effectiveness
Has experience building and overseeing a medium to large team of direct reports
Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
Ensures compliance with regulatory procedures
Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
Equipment and supply ordering and/or issues
Completes monthly, quarterly, and annual operation checklist
Provide weekly and monthly reporting to leadership
Coordinate training for clinic staff
Coordinate and facilitate monthly meetings for clinical staff
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
Monitor and maintain the office budget
Participate in marketing events
Maintaining team members' weekly schedule
Assist TC with making calls (Welcome calls, Lost Cases and Denied)
Cash Handling
Participate in Marketing events
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Other duties as assigned