Clinic Manager (SW Washington State)

AFC Urgent Care Portland/Vancouver • Vancouver, WA

23h • $65,000 - $75,000

About The Position

WE DO URGENT CARE DIFFERENTLY On-Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success Clinic Manager - Manages clinical operations and coaches/develops non-provider staff. Excellent communication, attention to detail, and the ability to motivate and effectively lead the team are essential skills. Flexibility and prioritization of tasks are a must. General Position Summary: The Clinic Manager oversees clinic operations and supervises non-provider staff of a growing urgent care medical practice. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice and previous management of staff are required. Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills.

Requirements

• 2 years of medical industry experience, required
• 2 years of management experience, required

Nice To Haves

• Urgent Care, preferred
• Medical Assistant experience/background, highly preferred
• Bachelor's degree in Business or a health-related concentration, preferred

Responsibilities

• Attending to the day-to-day management of the clinic
• Auditing clinical practices and operations to ensure high-quality patient care
• Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Clinic Coordinators, and Medical Scribes
• Collaborate with Chief Medical Officer (CMO) to ensure proper staffing levels for Provider staff
• Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports
• Ensuring that staff is adequately trained and cross-trained where appropriate
• Ensure that staff complete onboarding process
• Enforce company policies and procedures; and role model them
• Manage supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issues
• Work with vendors and authorize invoices for supply orders
• Interface with the billing department to obtain optimal clinic revenue
• Investigate and resolve patient complaints. Monitor Net Promoter Score (NPS) and Google reviews
• Ensure that customer/ patient service needs are met
• Develop and implement strategies to improve patient care
• Responsible for customer service scores related to patient experience
• Preparation of daily bank deposits and error tracking of payment collection process. Complete and double-check daily reconciliation sheets for accuracy each week and at the end of the month
• Deposit collections to bank no less than 2x per week
• Responsible for oversight of all lines of business including Occ Med, UC, Wellness, Primary Care, Workers Compensation
• Function as a clinic liaison with external businesses
• Manage the clinical workforce using knowledge of relevant labor laws and human resources applications
• Maintains and manages HIPAA, OSHA, and BOLI compliance at all times
• Attend company meetings and trainings as requested by the Director of Operations. May include offsite functions
• Act as Manager on Duty (MOD) on rotating weekend shifts (approx. 1 weekend every other month)
• Answer inbound telephone calls to clinic. Answer questions, transfer calls to providers and other clinics or office headquarters if appropriate, and facilitate new and rescheduling of appointments using appropriate software systems (currently Clockwise and Experity)
• If applicable and appropriately licensed, the Clinic Manager is expected to use clinical skills (such as MA or X-ray) to provide healthcare to patients in the clinic and may be responsible for routine clinical duties and coverage (such as Front Desk Assistant)
• Perform other job-related duties as directed by management
• Clinic Managers are responsible for controlling their individual clinics revenue, productivity and efficiency
• They are responsible for staying within budgetary expectations
• Participation in development of organizational policies and guidelines is expected
• Clinic Managers have decision making authority regarding non-provider staffing as well as placing individuals on performance improvement plans
• Additionally they will have a discretionary monthly allowance for clinical expenses
• Clinic Managers may be re-assigned and/or assigned to other AFC clinic locations within our network of clinics in the Pacific Northwest
• Clinic Managers are responsible for the hiring, coaching, and evaluation of non-provider staff working within their clinic
• This position will generally have between 5 and 10 direct reports trained in either Medical Assisting or Administrative Support

Benefits

• Performance-driven bonuses, paid monthly
• Full-Time Benefits Eligible
• AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services
• 401k at 1 year, with 3% Employer Contribution
• 3 Weeks of Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager