Clinic/Practice Assistant, Orthopedics

Mass General Brigham•Portsmouth, NH

4d•$18 - $23•Onsite

About The Position

Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We have been a leader in sports medicine for more than 30 years, with practices located in Somersworth, Lee and Portsmouth. We are one of the largest and most trusted providers of orthopedic care in both the Seacoast region and the state of New Hampshire. Whether our patients need a joint replacement or have suffered a traumatic injury, they can count on our team of specialists! We are the official orthopedists and team physician group for the University of New Hampshire in recognition of our advanced training and ability to understand complex sports injuries. Are you ready to bring your talent to this team and join us in moving health care forward? Job Summary We are seeking a full-time (40 hours/week) Clinic/Practice Assistant to support our Orthopedic Walk-In Clinic. This individual will play a key role in ensuring smooth daily operations while delivering excellent customer service to our patients. The ideal candidate will have strong customer service experience, excellent phone skills, and the ability to work independently once fully trained. We are looking for someone who is a self-starter, highly reliable, and demonstrates strong time management and organizational skills in a fast-paced clinical environment. Once fully trained and able to work independently, the schedule will be: Monday: 11:30 AM – 8:00 PM Tuesday: 11:30 AM – 8:00 PM Wednesday: 11:30 AM – 8:00 PM Thursday: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM Friday: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM The primary location for this role will be Somersworth, NH, with some initial training conducted at our Lee, NH office. Occasionally, coverage may be needed in Lee or Pease on Thursdays and Fridays; however, this would not be a regular expectation. Our walk-in clinic remains open for most holidays. These shifts typically include a holiday differential. Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
healthcare office experience 0-1 year required
Basic Proficiency with all Office Suite.
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Customer Service Experience
EPIC Experience
Time management skills

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.