Clinic/Practice Assistant , Endocrinology

Mass General Brigham • Dover, NH

1d • $18 - $23 • Onsite

About The Position

Site: Wentworth-Douglass Physician Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Located at 10 Members Way in Dover, NH, this position will support our expert providers that specialize in care for patients with endocrine conditions, including diabetes, thyroid disorders, and a broad spectrum of other hormonal disorders. This practice focuses on specialized diagnostics and treatment, including advanced patient education programs to assist individuals looking to improve their health and enjoy a better quality of life. Are you ready to bring your talent to this team and join us in moving health care forward? Job Summary This is a per-diem opportunity to pick up shifts in our Dover office Monday-Friday, between the hours of 8:00am-5:00pm. Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Leading up to the patient visit, Patient Service Representatives schedule all appointments. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms. At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures. Other duties include fielding all incoming telephone calls and routing appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. Qualifications Qualifications High School Diploma or equivalent required 2-4 years’ experience in healthcare or customer service required Additional Job Details (if applicable) Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work. Demonstrated knowledge of medical terminology preferred. Strong computer skills

Requirements

• High School Diploma or equivalent required
• 2-4 years’ experience in healthcare or customer service required

Nice To Haves

• Demonstrated knowledge of medical terminology preferred.
• Strong computer skills

Responsibilities

• schedule all appointments
• check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms
• completion of forms and scheduling follow-up appointments, tests, and/or procedures
• fielding all incoming telephone calls and routing appropriately
• performing referral/diagnostic/lab orders processing duties
• monitoring patient flow and waiting room activity
• providing general support to practice leadership, clinicians, and peers

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED