Clinic Receptionist

CommonSpirit Health•Bismarck, ND

About The Position

Where You’ll Work Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come. CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota. CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care. Job Summary and Responsibilities Join Our Compassionate Team as a Clinic Receptionist! Are you a highly organized and customer-focused individual looking to make a real difference? Do you thrive in a fast-paced environment where your administrative skills contribute directly to a positive patient experience? If so, we want to hear from you! We're seeking a dedicated and proactive Clinic Receptionist to be the welcoming face and organizational anchor of our busy clinic. Under the guidance of our Clinic Manager/Administrator, you'll play a vital role in ensuring a smooth and efficient experience for our patients from their first call to their follow-up visit. This is more than just an administrative role; it's an opportunity to be at the heart of our clinic's operations, providing essential support and creating a positive, comforting atmosphere for everyone who walks through our doors. What You'll Do: Be the First Impression: Warmly greet and register patients, ensuring a seamless and efficient check-in process while adhering to all clinic and regulatory policies. Master of Communication: Answer and skillfully route incoming phone calls, acting as a vital link between patients and our clinical team. Scheduling Pro: Expertly schedule, confirm, and manage patient appointments according to office guidelines, optimizing clinic flow. Information Guardian: Accurately collect, verify, and update essential patient demographic, insurance, and payment information, including collecting co-pays and deductible amounts. Digital Dynamo: Efficiently scan and upload patient-related documents (IDs, referrals, insurance cards) into our electronic medical record system. Preparation Perfection: Prepare patient charts and ensure all necessary information is complete and ready for appointments. Smooth Departures: Facilitate patient check-out, processing payments and scheduling all necessary follow-up appointments. Organized Administrator: Assist with record filing, retrieval, and maintaining organized registration documentation within our electronic medical records. Logistics Llama: Manage the flow of interdepartmental, incoming, and outgoing mail. Supply Savvy: Support office supply ordering and inventory, ensuring we always have what we need. Patient Advocate: Proactively notify clinical staff of patient arrivals and keep patients informed of any appointment delays, ensuring a positive experience. Financial Finesse: Accurately reconcile cash drawers at the end of each day. Team Player: Provide general administrative support and assist with other duties as needed to support our clinic's success.

Requirements

Highscool degree or equivalent
One year of customer service experience, clerical, or business-related experience.

Responsibilities

Warmly greet and register patients, ensuring a seamless and efficient check-in process while adhering to all clinic and regulatory policies.
Answer and skillfully route incoming phone calls, acting as a vital link between patients and our clinical team.
Expertly schedule, confirm, and manage patient appointments according to office guidelines, optimizing clinic flow.
Accurately collect, verify, and update essential patient demographic, insurance, and payment information, including collecting co-pays and deductible amounts.
Efficiently scan and upload patient-related documents (IDs, referrals, insurance cards) into our electronic medical record system.
Prepare patient charts and ensure all necessary information is complete and ready for appointments.
Facilitate patient check-out, processing payments and scheduling all necessary follow-up appointments.
Assist with record filing, retrieval, and maintaining organized registration documentation within our electronic medical records.
Manage the flow of interdepartmental, incoming, and outgoing mail.
Support office supply ordering and inventory, ensuring we always have what we need.
Proactively notify clinical staff of patient arrivals and keep patients informed of any appointment delays, ensuring a positive experience.
Accurately reconcile cash drawers at the end of each day.
Provide general administrative support and assist with other duties as needed to support our clinic's success.