Clinic Team Lead - Shreveport Urgent Care

Ochsner Health•Shreveport, LA

About The Position

This job leads the daily operations of personnel and processes of assigned clinical department(s) in collaboration with the clinic leadership. Assists in the implementation of policies and procedures required for success and participates in initiatives to improve processes and patient care activities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High school diploma or equivalent.
2 years of healthcare experience.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Knowledge of patient registration and medical terminology.
Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Nice To Haves

Associate’s degree.
Previous lead or supervisory experience.

Responsibilities

Coordinates staff performance by collaborating with other team members to allocate labor resources among clinics and monitoring production.
Monitors patient flow activities.
Monitors department metric performance.
Assists in the training, orientation and staff development programs.
Assists with patient registration tasks when necessary.
Provides training and mentoring to clinical staff and provides feedback to leader for staff performance evaluations.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.