Clinical Account Manager

Hike Medical Co•Boston, MA

About The Position

Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers. Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston’s Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily. First and only PDAC-approved 3D printed custom insole in the world 🌎 3 proprietary AI models that power the experience Two products: one for employers & health plans, one for clinics — creating a virtuous cycle of clinician-labeled data Expanded care access to 100,000+ Americans to date The Opportunity We’re hiring our first dedicated Clinical Account Management Leader to own the post-sale lifecycle and long-term growth of our clinical partnerships. You’ll work directly with: O&P practices Independent and multi-location podiatry groups Hospital systems and MSK departments Regional and national clinic networks This role sits at the intersection of clinical relationships, revenue growth, onboarding excellence, and product feedback loops. You’ll ensure: Smooth onboarding and implementation Frequent, high-quality check-ins Strong adoption across providers and staff High retention and expansion A consistently excellent clinical customer experience You will also be the connective tissue between Sales → SalesOps → Implementation → Product, ensuring zero dropped balls during handoffs and scaling. This role is ideal for someone who: Thrives in high-touch, relationship-driven sales environments Loves being in front of clinicians and operators Is deeply organized and process-oriented Can manage multiple accounts without sacrificing white-glove experience Is excited to build systems from scratch

Requirements

6–12 years in med device, O&P, podiatry, MSK, healthcare or technology
Experience selling to or managing relationships with clinical / healthcare customers
Strong understanding of clinic operations and reimbursement workflows
Experience managing multi-site clinical groups or health systems is a plus
Proven ability to drive retention and expansion
Comfortable leading demos, trainings, and clinical workshops
Exceptionally strong relationship builder
Highly organized with strong project management discipline
Proactive communicator
Comfortable managing multiple high-profile accounts
Able to translate clinical feedback into actionable product insight
Execution-first mindset

Nice To Haves

Clinical, O&P or orthotics background
Experience at a high-growth, venture-backed company
Exposure to building CS or clinical sales infrastructure
Experience working with HubSpot or similar CRM

Responsibilities

Serve as the primary point of contact for clinic partners. Build deep, trust-based relationships with physicians, O&P clinicians, administrators, and practice managers.
Lead structured onboarding plans for new clinical accounts
Coordinate handoffs from Sales & SalesOps
Train clinicians and staff on workflow integration
Ensure billing and documentation workflows are clearly understood
Drive strong early utilization and adoption
Conduct regular check-ins and business reviews
Track key metrics: utilization, order volume, provider activation, clinician experience
Identify upsell/expansion opportunities across locations
Proactively manage renewal timelines
Ensure long-term account health
Maintain a high-touch, white-glove experience
Own escalations and turn issues into long-term improvements
Ensure clinics feel supported, heard, and prioritized
Collect structured feedback from clinicians
Identify workflow pain points, billing friction, and needed improvements
Partner closely with Product to prioritize improvements
Close the loop with customers when updates are shipped
Ensure clean handoffs from sales to implementation
Collaborate with Ops on fulfillment, manufacturing, and turnaround times
Work with leadership on forecasting retention and expansion revenue
Help define scalable playbooks for Clinical Success
Build onboarding playbooks
Establish cadence templates (QBRs, check-ins)
Develop account health scoring
Implement tracking systems (HubSpot, CRM workflows, reporting)
Own and grow a portfolio of clinical accounts
Ensure seamless onboarding and activation
Drive utilization and recurring order growth
Maintain frequent check-ins and structured engagement
Partner with Product to continuously improve workflow
Manage escalations with urgency and professionalism
Build scalable systems for Clinical Success at Hike