Clinical Account Manager (West)

Alphatec Spine•Carlsbad, CA

4d•$90,000 - $110,000

About The Position

The Clinical Account Manager will work with Regional EOS accounts to deliver user training as well as drive utilization, surgeon adoption/engagement, repeat EOS sales, and implant utilization in targeted accounts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws. Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $90,000 to $110,000 Full-Time Annual Base Salary with potential for quarterly, objective based bonuses.

Requirements

Aptitude to learn medical and technical information quickly
Strong relationship building skills, a strong work ethic and a competitive nature
High level of motivation with the ability to operate as an individual and team contributor
Ability to work autonomously
Ability to travel at least 50%-70%
Bachelor’s degree
2+ years of successful sales and/or account management experience, spine or orthopedics medical device & surgery knowledge preferred
Demonstrated success working as an integral cross-functional team member
Tangible experience of routinely working with customers and other sales personnel
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

Responsibilities

Deliver training (post system installation and follow up as required) for the clinical handling of the EOS system, sterEOS workstation, and data management/accessibility
Adjusts radiological acquisition protocols (parameters, patient positioning, etc.) and works with customers to optimize workflow and patient imaging care
Educate customer on existing system updates, upgrades, and retraining opportunities available to them
Provide the necessary pre-sale support to the regional capital sales team
Conduct annual customer site visits to ensure EOS is being used appropriately. Provide site feedback to ATEC/EOS product Managers
Work with Implementation team members before, during and post install to provide customer value and facility efficiencies
Work with marketing/communications team(s) to successfully launch EOS programs that achieve maximum program awareness across catchment area
Train implant sellers throughout the territory on the benefits of EOS
Drive new and existing surgeon adoption through demonstrations and best-practice education. Seek broader relationships within current accounts and sales team to help facilitate networking and prospecting
Establish in-depth understanding of territory’s key opinion leaders, surgeons, and fellows using EOS. Work to ensure they are all aware of EOS benefits
Achieve EOS system utilization goals in assigned accounts. Pull system usage in target accounts monthly and report actuals and trends
Work to establish foundation for future deployment of 3D modeling, Surgical Planning, and other advanced orthopedic solutions offerings in assigned accounts
Attend and participate in monthly sales meetings, training programs and trade shows as directed
Travel within assigned territory to visit customers, using product knowledge to drive utilization
Maintain daily, detailed reporting in Salesforce for proper management of territory and accounts
Work with sales operations and marketing team(s) to assist in the creation of case studies that highlight the benefits of EOS for all stakeholders