Clinical Administrative Assistant II - Colorectal Surgery

Cleveland Clinic

4d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Clinical Administrative Assistant provides comprehensive support to medical staff ensuring an efficient operation of the department and exceptional patient experience. Patient interactions and duties will vary according to departmental specialties and the provider’s practice. A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm.

Requirements

High School Diploma or GED
Experience with Electronic Medical Records required
Must complete EPIC training during first year
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

Nice To Haves

Associate’s degree
Three years’ administrative assistant experience in a professional setting, healthcare experience (An associate or bachelor’s degree may offset two years' experience)

Responsibilities

Manage incoming correspondence for disbursement to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider’s emails and manage staff out-of-office arrangements.
Respond to referral emails
Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
Offer IT assistance.
Arrange and execute all department events and manage incoming mail.
Take and transcribe meeting minutes.