Clinical Administrative Coordinator

UnitedHealth Group•Minnetonka, MN

5h•$18 - $32•Onsite

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together As a Clinical Administrative Coordinator, you’ll handle inbound calls from members regarding post-discharge benefits such as meals, transportation, and home care. You’ll document information accurately across multiple platforms and submit referrals to vendor partners, all while delivering exceptional customer service in a fast-paced, remote environment. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. This will be paid on the job training and the hours during training will be core business hours in CST and typically takes up to a week.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience, including telephonic support, with a focus on analyzing and resolving customer issues
Experience with Microsoft Word (create, edit documents), Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)
Must work onsite at 9700 Health Care Lane Minnetonka, MN 55343
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

Working Knowledge of Medical Terminology to communicate with members and providers
Experience working with Microsoft Access databases
Experience working within the Healthcare Industry
Experience working in a fast-paced environment where you respond to needs of many people at the same time
Excellent time management skills
Ability to work independently and as part of a team

Responsibilities

Responsible for answering inbound calls from members about their post discharge benefits including meals, transportation and home care
Accurately enter members and benefit information in a variety of platforms
Navigate between computer screens and platforms to research member information
Participates in TEAM chat throughout the day
Ongoing review of workflows and job aids to ensure correct and efficient processes are being followed
Extensive work experience within own function
Complete work that is frequently completed without established procedures
Work independently
Potentially act as a resource for others
Other tasks as requested by their manager