Clinical Care Manager – Grow Your Leadership Career in Crisis Services

Brightli•Kirksville, MO

About The Position

Whether you’re an experienced clinician ready to step into leadership—or a newer therapist excited to grow into a management role—this is a unique opportunity to guide a dedicated team serving individuals during their most vulnerable moments. As our Clinical Care Manager, you’ll lead the Rapid Access Unit team in delivering fast, compassionate, high‑quality care to people experiencing behavioral health crises. Your leadership will help stabilize clients, support staff development, and strengthen connection points across our community.

Requirements

Master’s degree in a human services field
Active or provisional: LCSW, LPC, LMSW, PLPC, or PsyD
Strong leadership and team‑building abilities
Clear, compassionate communication
Ability to multitask and remain calm in fast‑paced situations
Familiarity with electronic health records
Excellent organizational and time‑management skills
Commitment to confidentiality and ethical practice

Nice To Haves

1+ year post‑licensure preferred
Experience in medical, crisis, or psychiatric settings is a plus (not required)

Responsibilities

Supervise daily operations and provide after‑hours on‑call support
Guide and support front‑line behavioral health staff
Participate in hiring, onboarding, coaching, and training
Hold regular supervision and performance evaluations
Promote a positive, collaborative team culture
Oversee client care concerns and delegate appropriate interventions
Review and audit clinical documentation for accuracy and timeliness
Monitor workflows and collaborate with leadership to improve efficiency
Coordinate monthly reporting to the Department of Mental Health
Develop corrective action plans with HR and leadership
Order supplies and manage equipment for the Rapid Access Unit
Manage staff schedules, timecards, and Workday requests
Support safety drills, facility needs, and emergency procedures
Assist with community outreach and strengthening referral pathways

Benefits

29 Days of PTO—because work‑life balance matters
HRSA Loan Repayment Eligibility (requirements apply)
Full benefits package including health, dental, vision, retirement, and life insurance
401(k) with up to 5% company match for part‑time and full‑time staff
Company‑paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts for healthcare and dependent care
Robust Employee Assistance Program (EAP)
Employee discount program
Mileage reimbursement when applicable
Health & Wellness Program
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness