Supports all operations in order to achieve and maintain clinical quality, financial viability, patient and visitor safety, as well as service excellence and customer satisfaction. Delivers/oversees care provided to patients and focuses on clinical support staff and serves as a clinical resource for all practice staff. Coordinates and supports clinical staff orientation, education, clinical skills competency, clinical office operations, and clinical skills remediation. Facilitates completion of initiatives designed to enhance the patient care experience, inclusive of pre-visit planning and clinical intelligence tools. Coordinates patient access, scheduling, pre-authorization, chart management, and nursing; ensures compliance with departmental operational objectives and goals.
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