Clinical Data & Operations Manager, Scientific Affairs

Ro•New York, NY

7d•Hybrid

About The Position

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parentsâearning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. Weâre hiring a Clinical Data & Operations Manager to join Roâs Scientific Affairs teamâa small, high-impact group of physicians, scientists, and data experts shaping how clinical credibility is built in modern healthcare. Youâll work at the intersection of clinical science, data, and operationsâcombining hands-on study execution with rigorous data review and analytics. Your work will support sponsor-facing monitoring, source data verification, and reporting, ensuring studies meet the highest standards of quality, transparency, and regulatory rigor. Youâll collaborate closely with physicians, PhDs, and clinical experts who care deeply about scientific integrity and patient impact. Together, youâll generate evidence that fills critical gaps left by traditional trials and informs how therapies are evaluated and used in real-world care. Operating within GCP, sponsor expectations, and regulatory frameworks, youâll play a key role in translating high-quality data into insights that are trusted and actionable. This is a role for someone who wants more than operational excellence aloneâitâs an opportunity to contribute to evidence that is consequential. Your work will influence partners, practitioners, and internal leadership, and help strengthen Roâs position as an evidence-driven leader in healthcare innovation. If youâre motivated by rigor, impact, and the chance to help define how real-world evidence is generated and applied at scale, this role was built for you.

Requirements

Bachelorâs degree in health sciences, life sciences, statistics, data science, or a related field, or equivalent experience
5-7 years of experience in clinical research, research operations, or data operations within a pharmaceutical company, contract research organization (CRO), or pharma-sponsored research environment
Hands-on experience supporting sponsor monitoring, SDV, or data reconciliation activities
Strong working knowledge of SQL and experience querying relational databases for study monitoring and validation
Familiarity with GCP, ICH guidelines, and sponsor expectations for data quality and documentation
Strong analytical, documentation, and communication skills
Completion of required GCP and human subjects protection training prior to study involvement, with re-certification as required

Nice To Haves

Experience supporting RWE, observational studies, or post-marketing research for pharmaceutical sponsors
Experience building or validating dashboards in BI tools (e.g., Hex)
Experience working with safety data, lab data, EHR-derived data, or patient-reported outcomes
Prior experience interacting directly with sponsors, CROs, or monitors during audits or data reviews

Responsibilities

Support execution of pharmaceutical-sponsored studies in accordance with approved protocols, SOPs, GCP, and applicable regulatory requirements
Maintain accurate study enrollment records, participant identifiers, and operational logs suitable for sponsor review
Support reconciliation between participant lists and safety, efficacy, and operational data sources
Prepare documentation and data outputs for sponsor monitoring, audits, and inspections
Support maintenance and updates of study-specific SOPs, monitoring plans, and training materials
Ensure study personnel training documentation is complete and audit-ready
Perform source data verification (SDV) and data quality checks consistent with sponsor and CRO expectations
Independently write and review SQL queries to extract, reconcile, and validate study datasets against source systems
Identify data discrepancies, trends, and protocol deviations; document findings and support resolution per established procedures
Partner with Data Analytics to define sponsor-approved monitoring metrics and KPIs (e.g., enrollment, retention, safety signals, deviations)
Contribute to the design, build, validation, and maintenance of study monitoring dashboards used for internal oversight and sponsor reporting
Support ad hoc sponsor data requests and feasibility or exploratory analyses
Prepare study monitoring outputs, reconciliation logs, and SDV summaries for internal and sponsor use
Support interim and final study reports by validating underlying datasets and analyses
Document data review methodologies, assumptions, and validation steps to support traceability and audit readiness
Serve as a liaison between Scientific Affairs, Enterprise Data, and pharmaceutical or CRO partners
Translate sponsor and protocol requirements into data specifications and monitoring logic
Escalate data quality, compliance, or operational risks to study leadership promptly
Contribute to continuous improvement of sponsor-facing monitoring and data oversight processes