Clinical Implementation Specialist

Intelliguard®

5h • Remote

About The Position

A Clinical Implementation Specialist provides hands-on clinical and technical support during the implementation of Intelliguard technology for our clients. They will guide our clients through integrating our solutions into their operations. Serves as a key point of contact, helping clients successfully transition from onboarding to full implementation while ensuring a high level of client satisfaction.

Requirements

• Bachelor's degree or a health professional in Pharmacy (Pharmacy Technician or Pharmacist) or CRNA etc.
• Excellent communication and interpersonal skills, able to troubleshoot under pressure and train healthcare staff.
• Strong problem-solving abilities and attention to detail.
• Technical proficiency and the ability to understand software and technology.

Nice To Haves

• Previous experience in implementation, project management, or client support is a plus.

Responsibilities

• Collaborate with clients to understand their specific needs and objectives.
• Lead client onboarding and implementation efforts, providing guidance and support at each stage.
• Support the implementation, configuration, and validation of Intelliguard solutions within the client’s hospitals, clinics or other healthcare facility or area such as the OR.
• Train clients on how to use our products effectively and efficiently.
• Troubleshoot clinical and technical issue during go-live and early adoption phases. Escalate and communicate to internal stakeholders any complex issues encounter.
• Excellent communication skills, both written and verbal, are necessary for explaining complex concepts and ensuring clients have a clear understanding.
• Provide on-site and virtual clinical training to physicians, pharmacy staff, or other staff on workflows, features and product function and operations.
• Serve as a clinical subject-matter expert to guide customers through workflow to ensure the product aligns with the clinical and client’s needs.
• The ability to adapt to changes and handle unexpected challenges is important, as implementation projects can be dynamic.
• Document training session, user feedback and product performance for continuous improvement.
• Efficiently managing multiple projects and deadlines is a key skill in this role.
• Building positive relationships with clients and working well with cross-functional teams is important for successful implementation.
• The ability to assess data and information to make informed decisions and improvements in the implementation process.

Benefits

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time)
• Medical, Dental, Vision Plans
• 401K with Employer Match
• Life/AD&D and Long-Term Disability (LTD)
• Flexible Spending Account (FSA)
• Voluntary Life/AD&D Optional Plans
• Parental Leave
• Pet Plan
• To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level