Clinical Informatics Specialist

Agrace • Madison, WI

1d • Hybrid

About The Position

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

The Clinical Informatics Specialist provides strategic and operational leadership for clinical information systems, ensuring the Electronic Medical Record (Netsmart MyUnity) and related technologies support high‑quality, patient‑centered care and regulatory compliance. The role partners with clinical leaders, IT, education, and vendor stakeholders to optimize clinical workflows, lead system implementation and support, drive process improvement, and deliver scalable, efficient solutions.

Requirements

• Bachelor’s degree in nursing, Computer Science, Health Administration or related field required.
• Three years or more supporting EHR and related clinical systems preferred.
• Two years or more of project management experience preferred.
• Strong strategic thinking ability with bias towards execution and urgency
• Experience in project management, from conception to delivery
• Experience in identifying, communicating and managing high value process improvement opportunities
• Strong collaboration and teamwork skills
• Intermediate Microsoft Office Suite skills
• Ability to communicate effectively verbally and in writing
• Ability to be flexible in time and task to meet organizational needs

Responsibilities

• Provide leadership and subject matter expertise for EHR and clinical systems across the organization.
• Partner with clinical and non-clinical leaders to align clinical technology solutions with organizational strategy, clinical best practices, and regulatory requirements.
• Serve as the escalation point for complex system issues, optimization efforts, and vendor coordination.
• Lead cross-functional workgroups to analyze workflows, document requirements, translate clinical and operational needs into system designs, and identify optimization opportunities that improve efficiency, quality, cost, and compliance.
• Lead administration of electronic medical record software (Netsmart MyUnity).
• Serve as the primary liaison with EHR and clinical system vendors for issue resolution, upgrades, testing coordination, and product evaluation.
• Oversee system testing including upgrade/updates, integration, and user acceptance testing, and validate clinical impact prior to deployment.
• Evaluate system enhancements and emerging technologies to support evolving clinical needs.
• Oversee the ticketing system related to EHR issues and ensure timely resolution.
• Participates in an after-hours support rotation.
• Lead or oversee clinical IT projects through all phases including planning, configuration, testing, training, go-live, and post-implementation support.
• Develop and manage project plans, timelines, resources, risk mitigation, stakeholder communication, and change management processes to ensure sustainable adoption and governance.
• Coordinate end-user training sessions in conjunction with Clinical Education, clinical, and IT staff.
• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Participate in Technology related projects, tasks and support that have a clinical component.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
• Develop and adhere to annual department operating budget.

Benefits

• Competitive pay with free parking reimbursement
• Health, dental, and vision insurance for employees who are hired above a 0.7 FTE
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level