Clinical Intake Coordinator

Children's Healthcare of Atlanta

About The Position

Ensures that high-quality, comprehensive social work services are provided which support healthcare and coordinate the psychosocial needs of patients and their families. Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Requirements

4 years of clinical training in social work, specialized nursing, psychology, psychiatry, and specialized education, or equivalent clinical training
Bachelor’s degree in a health-related field
Understanding of and familiarity with medical terminology
Ability to manage multiple and continually changing priorities and make rapid decisions
Effective verbal and written communication skill
Ability to handle conflict and reach consensus and collaboration
Superior customer service and problem-solving skills
Ability to prioritize and manage a variety of tasks
Ability to interface with all sorts of people and handle difficult situations
Proficient in a wide variety of software (e.g., Microsoft Office applications, database management)
Personal organization and time management
Human relations and teamwork
Personal adaptability and motivation
Listening

Nice To Haves

Bachelor’s degree in Social Work, Specialized Nursing, Psychology, Psychiatry, or Specialized Education
Master's degree
Previous experience in a medical setting and/or work with children and families

Responsibilities

Conducts clinical assessments interviews with potential patients to obtain complete and accurate demographic and financial information.
Ensures that all necessary questionnaires and forms are completed according to pre-determined requirements.
Assesses client health and behavioral concerns using established protocols and independent judgment to ensure appropriate service line placement.
Assesses severity of symptoms to gain an accurate understating of needs and guide patient to appropriate level of care.
Provides information to patients/families regarding available resources for treatment.
Coordinates the procurement of appropriate third-party payor authorization or contractual reimbursement terms.
Conducts scheduling activity for appropriate service line and provider.
Develops, maintains, and implements protocols, data collection tools, and communication mediums to ensure appropriate schedule placement and follow-up communications.
Establishes relationships with service line clinical leaders to ensure activities comply with organizational guidelines and standards.
Assists in developing instructional information to ensure appropriate treatment plan.
Maintains excellent communication/critical thinking skills and the ability to handle multiple tasks while maintaining production levels.
Coordinates with clinical personnel and physicians to identify and manage the qualification and scheduling of patients based on appropriate treatment plan.
Communicates in a courteous, prompt, and accurate fashion with all receiving service lines regarding expectant patients.
Acts as liaison between patients and department staff by informing patients and families of procedures and delays, answering questions, and offering assistance.
Ensures scheduling wait time communication occurs by updating scheduler and patient information tools.
Participates in meetings and may serve on committees representing the department, including multidisciplinary quality and service improvement teams.
Provides information and clarification regarding child protection, custody, and safety issues.
Maintains relevant knowledge base and enhances professional growth.
Performs assigned departmental business functions.