Clinical Liaison

Hospice of Santa Cruz County•Santa Cruz, CA

5d•$38 - $67

About The Position

The Clinical Liaison (CL) is responsible for education and outreach to support hospice functioning within the hospital and Skilled Nursing Facility setting for the referral process including coordination and communication with patients, families, and physicians. The CL will follow HSCC policies and procedures related to the GIP level of care and maintain systems to ensure hospice is compliant with all regulations. The CL will provide coordination for Hospice, Palliative Care and Transitions services as appropriate. The CL will represent the agency in the hospital and facilities while demonstrating sensitivity and compassion for patients and families facing life limiting illness, death and bereavement. This position requires an active RN or LVN license.

Requirements

RN required or LVN License from an accredited University
Excellent verbal and written communication skills
Excellent presentation skills
Ability to develop and sustain effective working relationships
Strong computer skills in Microsoft Office and competence using electronic medical records systems
Critical thinking and ability to function both independently and as a member of a team
Current California Driver's License
Pass OIG/GSA review and all required background checks
Current CA RN or LVN License
Strength to lift and carry materials weighing up to 10 pounds
Vision to read printed materials and a computer screen
Hearing and speech to communicate in person and over the telephone
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer

Nice To Haves

Hospice experience preferred but not required
Experience in customer service preferred
Bilingual strongly preferred

Responsibilities

Facilitates admissions by consulting with patients and families to initiate the process in the hospital prior to transfer home or to a facility.
Works with the hospital and physicians to identify patients who would benefit from Hospice, Palliative Care or Transitions support.
Obtains and reviews medical records and other supporting documentation to determine hospice eligibility
Meets with patients and families to explain hospice services and payment.
Offers Information and Registration visits for hospice, Palliative Care or Transitions as needed.
Facilitates transition to home or facility setting in conjunction with hospital discharge planners as indicated.
Documents all referrals and admissions in the hospice clinical record
Demonstrates accountability towards monthly / yearly admission, conversion rate
Serves as an admission nurse or visit support as needed and available
Provides education for hospital professionals about hospice eligibility and HSCC services as well as regulations and symptom management.
Collaborates and prepares current presentations as needed to hospital staff and referring physicians.
Provides individual consultation regarding palliative/hospice care as needed.
Communicates with case managers regularly to obtain and share information regarding hospice referrals.
Identifies, profiles, and networks with assigned skilled nursing facilities (SNFs), to maintain existing relationships and build new relationships.
Maintains existing relationships and builds new relationships as new SNF referral partners are identified.
Identifies facility partner needs related to education, training, and process flow.
Works collaboratively with IDG Team Leaders to ensure facility relationships and protocols are followed by HSCC team and reports feedback to clinical leadership ensure optimal care of patients and excellent service.
Presents HSCC's Services and establishes appropriate relationship management to partners to ensure HSCC remains the hospice provider of choice.
Provides support and follow through with problem solving between facility and HSCC.
Conducts routine systems review.
Participates in the maintenance of systems and protocols between facility and HSCC.
Arranges or provides educational in-services to facilities about hospice philosophy of care, hospice eligibility, and HSCC services
Collects and reports data on service preferences of key facility staff.
Maintains a database of key referral partners in each facility, including their communications and process preferences.
Submits regular reports as needed to supervisor in a timely manner.
Performs other related job duties as assigned by Supervisor
Maintains personal professional growth, focusing on communication skills, hospice clinical knowledge, and hospice eligibility criteria.
Attend HSCC internal in-services as directed.
Maintain current knowledge of the Medicare Hospice Benefit, billing issues, regulations and compliance, palliative care and end of life care.
The Hospital and SNF Liaison participates in other agency activities as assigned or as indicated.
Attend monthly team meetings, general staff meetings, and committee meetings
Participate in agency sponsored events or special projects.
Other duties as assigned by supervisor.
Ensures compliance with all job related State/Federal Laws; ensures all HIPAA Privacy and Security Regulations, Medicare Conditions of Participation, and all other regulatory/compliance requirements are understood and followed.
Maintains up to date knowledge on SNF and RCFE regulations.