Clinical Manager

Eisenhower Imaging Center•Rancho Mirage, CA

About The Position

Clinical Operations & Workflow Oversee daily clinical operations across all imaging modalities and locations Monitor staffing levels, coverage, and workflow efficiency Identify and resolve operational issues impacting patient flow or care delivery Serve as the primary clinical escalation point for day-to-day operational concerns Ensure studies are completed, documented, and reported appropriately Equipment Management & Preventive Maintenance Schedule, track, and coordinate preventive maintenance (PMs) for all imaging equipment Manage equipment breakdowns, troubleshooting, and service calls Communicate directly with vendors regarding repairs, timelines, and escalations Track equipment downtime and recurring issues Support service contract management and renewals Vendor & Service Coordination Act as the primary point of contact for imaging equipment vendors and service providers Coordinate inspections, repairs, and required regulatory servicing Escalate unresolved service issues to leadership as appropriate Maintain documentation related to equipment service and maintenance Staff Supervision & Leadership Supervise clinical staff including technologists Assist with recruiting, interviewing, onboarding, and training of clinical staff Support performance evaluations, coaching, and corrective actions Ensure staff competency, licensure, certifications, and compliance Promote accountability, teamwork, and adherence to clinical and professional standards Quality, Compliance & Safety Ensure compliance with ACR, radiation safety, and regulatory requirements Support ACR renewals, inspections, and audits Maintain clinical policies, procedures, and protocols Ensure patient safety, confidentiality, and quality of care Adhere to radiation safety and MRI safety guidelines Cross-Department Collaboration Work closely with Scheduling, Administrative Leadership, and Executive Team Communicate operational updates, workflow changes, and clinical impacts Act as liaison between technologists, physicians, support staff, and administration Provide clinical leadership coverage in the absence of executive leadership when needed Knowledge, Skills & Abilities Strong understanding of outpatient imaging center operations Ability to manage multiple locations, priorities, and urgent issues Strong organizational, problem-solving, and decision-making skills Effective verbal and written communication skills Ability to remain calm and decisive in high-volume or high-stress situations Physical & Environmental Requirements Ability to sit or work at a computer for extended periods Ability to stand, walk, and work in clinical environments Ability to lift up to 50 pounds General Responsibilities: Follows safety and compliance policies and procedures Adheres to EIC Dress Code Policy Reduces noise levels in all areas; keeps voice down and does not discuss personal matters where patients/visitors may overhear Keeps work area [including exam rooms] clean and orderly and maintains inventory Treats co-workers as teammates; supports the roles of others Demonstrates a commitment to customer service: Makes effort to listen and understand customer concerns, needs or issues. Immediately informs management of any patient complaint or other customer service issue. Offers assistance or help to anyone who seems lost, confused or is having difficulty. Does not leave guest unattended or unescorted Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity Adheres to Absenteeism and Punctuality policies Communicates positively and constructively to effectively provide and receive information Accepts responsibility to identify problems and initiate solutions or remove barriers; seeks alternative methods to improve processes Participates in meetings and shares knowledge and ideas Welcomes new colleagues and assists with orientation and training Provide for patient care, comfort, safety and patient confidentiality Communicates with coworkers prior to breaks and lunches to ensure continuity of patient care Attends to personal and family matters during off duty hours or scheduled PTO Demonstrates flexibility and responsiveness to changing situations Produces efficiently. Assists others as needed Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists Ability to manage high patient volumes

Requirements

Radiologic Technologist
Minimum of 2 years leadership or supervisory experience
Graduate of an accredited Radiologic Technology program
Active CT technical license
Minimum of 5 years clinical imaging experience
Current CPR/BLS
Responsible to keep license current and provide copy on annual basis.
Ability to multi-task and prioritize.
Good oral and written communication skills.
Good problem-solving skills.
Ability to manage high patient and/or workflow volumes.
Provide for patient care, comfort, safety and patient confidentiality.

Responsibilities

Oversee daily clinical operations across all imaging modalities and locations
Monitor staffing levels, coverage, and workflow efficiency
Identify and resolve operational issues impacting patient flow or care delivery
Serve as the primary clinical escalation point for day-to-day operational concerns
Ensure studies are completed, documented, and reported appropriately
Schedule, track, and coordinate preventive maintenance (PMs) for all imaging equipment
Manage equipment breakdowns, troubleshooting, and service calls
Communicate directly with vendors regarding repairs, timelines, and escalations
Track equipment downtime and recurring issues
Support service contract management and renewals
Act as the primary point of contact for imaging equipment vendors and service providers
Coordinate inspections, repairs, and required regulatory servicing
Escalate unresolved service issues to leadership as appropriate
Maintain documentation related to equipment service and maintenance
Supervise clinical staff including technologists
Assist with recruiting, interviewing, onboarding, and training of clinical staff
Support performance evaluations, coaching, and corrective actions
Ensure staff competency, licensure, certifications, and compliance
Promote accountability, teamwork, and adherence to clinical and professional standards
Ensure compliance with ACR, radiation safety, and regulatory requirements
Support ACR renewals, inspections, and audits
Maintain clinical policies, procedures, and protocols
Ensure patient safety, confidentiality, and quality of care
Adhere to radiation safety and MRI safety guidelines
Work closely with Scheduling, Administrative Leadership, and Executive Team
Communicate operational updates, workflow changes, and clinical impacts
Act as liaison between technologists, physicians, support staff, and administration
Provide clinical leadership coverage in the absence of executive leadership when needed
Follows safety and compliance policies and procedures
Adheres to EIC Dress Code Policy
Reduces noise levels in all areas; keeps voice down and does not discuss personal matters where patients/visitors may overhear
Keeps work area [including exam rooms] clean and orderly and maintains inventory
Treats co-workers as teammates; supports the roles of others
Demonstrates a commitment to customer service: Makes effort to listen and understand customer concerns, needs or issues. Immediately informs management of any patient complaint or other customer service issue. Offers assistance or help to anyone who seems lost, confused or is having difficulty. Does not leave guest unattended or unescorted
Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity
Adheres to Absenteeism and Punctuality policies
Communicates positively and constructively to effectively provide and receive information
Accepts responsibility to identify problems and initiate solutions or remove barriers; seeks alternative methods to improve processes
Participates in meetings and shares knowledge and ideas
Welcomes new colleagues and assists with orientation and training
Provide for patient care, comfort, safety and patient confidentiality
Communicates with coworkers prior to breaks and lunches to ensure continuity of patient care
Attends to personal and family matters during off duty hours or scheduled PTO
Demonstrates flexibility and responsiveness to changing situations
Produces efficiently. Assists others as needed
Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists
Ability to manage high patient volumes