Clinical Operations Excellence Specialist

ChenMed

2d • Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Operational Excellence Specialist is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed's operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas.

Requirements

• Advanced-level business acuity
• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Driven, strategic, motivated, and has a forward-leaning approach to business
• Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
• Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
• Commitment to data-driven evaluation of initiatives and service levels
• Strong business acumen and presentation skills
• Exceptional learning agility and servant mindset
• Exceptional written and interpersonal communication skills
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution
• Strong process and meeting facilitation skill
• Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions
• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
• Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally, up to 20% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written fluency in English
• BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
• A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting.

Nice To Haves

• Healthcare experience preferred.
• Master’s degree in business administration, public health, or a related field preferred.
• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.
• Project management experience highly desirable.

Responsibilities

• Supports the development of the overall operational strategy for ChenMed, aligning with the company's strategic goals and objectives.
• Helps establish and monitors key performance indicators (KPIs) across all operational areas, including patient satisfaction, efficiency, quality, and cost-effectiveness.
• Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.
• Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.
• Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.
• Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
• Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.
• Delivers leadership training programs focused on operational excellence, change management, and continuous improvement methodologies.
• Performs other duties as assigned and modified at manager’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level