Clinical Operations Resource Nurse - 32 Hours

Granite VNA, Inc.•Concord, NH

About The Position

Do you believe that healthcare is at its best when it's personal and mission-driven? Are you a clinical problem-solver who thrives on making an immediate impact? We are looking for a Clinical Operations Resource Nurse to serve as the vital clinical link between our patients and their care teams. In this role, your expertise provides peace of mind and immediate clinical direction when it matters most. At Granite VNA, New Hampshire’s largest home health and hospice provider, we believe in care that helps our patients return to living the life they desire. The care we provide is personal and meaningful. Join our mission-driven team and deliver high-quality nursing care in the heart of New Hampshire. Why Nurses Choose Granite VNA: A supportive leadership team who leads with compassion and integrity Autonomy and purpose Collaboration with a team full of dedicated, knowledgeable and supportive professionals Competitive pay, mileage reimbursement and generous benefits Ongoing professional development and opportunities for career growth At Granite VNA, we care for our team the same way we care for our patients—by creating a safe, respectful, and supportive environment. That’s why we offer AVADE Training for field staff and Armed Intruder Training for team members in other roles. Clothing stipend for Granite VNA–embroidered apparel so you can proudly represent our organization in the community. We invest in tools that let you do what you do best. Our clinicians have access to secure AI technology that helps cut documentation time, giving you more space to focus on connection, compassion, and delivering exceptional patient care. Reporting directly to the Clinical Operations Resource Nurse Supervisor, the Clinical Operations Resource Nurse is responsible for providing support to home care and hospice patients through telephone triage. He/she are responsible for prioritizing patient care needs by assessing, managing and evaluating new or worsening symptoms. This role also collaborates with and supports other teams whose work requires information obtained through the triage process. The Clinical Resource Nurse works collaboratively with home care and hospice leadership and clinical teams.

Requirements

Graduate of an accredited school of Nursing, accompanied by current New Hampshire nursing license, or compact state license through the Nurse Licensure Compact (NLC)
Registered Nurse with one to two years of home health or hospice experience
One to two years of telephone triage experience

Responsibilities

Clinically triages phone calls from patients/families/caregiver by providing skilled and palliative care assessment, symptom management, problem solving and instruction.
Assists with the coordination of home visits as appropriate for patients who call the Agency seeking guidance.
Clinically coordinates the scheduling of complex IV, Medication Reconciliation and Wounds Care referrals.
Provides guidance including pain management and symptom control; conducts assessments and evaluations and provides education and support care to patients and caregivers in collaboration with the nurse case manager.
Coordination of patient care with the physician office and enters orders as indicated. Communicates outcome with clinical team.
Receives and contacts by phone/fax/email any patient physician (designee) as indicated by the change in the patient’s condition, treatment and/or status.
Accepts and completes all necessary documentation related to accepting medications and/or Durable Medical Equipment for Hospice patients.
Completes comprehensive documentation about the calls received/initiated in the patient’s medical record using the SBAR guide.
Assists daily with clinical triage of community and facility nursing and therapy visits and admissions for both home care and hospice programs.
Supports scheduling with determining priority of assigning open visits.
Assists with chart review and monitoring of Quality Improvement and Patient Safety activities as requested.
Reviews orders that impact the patient’s plan of care and makes appropriate changes.
Acts as a resource to the Home Care and Hospice Teams.
Demonstrates flexibility in the role by accepting other duties as assigned for which qualified