Clinical Patient Training Supervisor II

Baxter • Saint Paul, MN

4d • $72,000 - $99,000

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Who We Are: At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role At Baxter: The Clinical Patient Training Supervisor II is responsible for supervising direct reports on both the Clinical Patient Training and Training Support Specialist teams. Providing oversight on daily activities and performance as well as supporting improvement and growth initiatives. The Supervisor works in collaboration with the Sr. Clinical Patient Training Manager to ensure & enhance the trainer network in providing compliant, timely and superior training experience for our patients/caregivers.

Requirements

• Proficiency in Microsoft Office Software
• Strong critical thinking and problem-solving skills
• Exceptional written, verbal, interpersonal communications and presentation skills
• Detail oriented
• Respiratory Care or Nursing clinical credentials/education
• Bachelor’s degree or equivalent experience, or willing to acquire within 2 years
• 2+ years supervisory or leadership experience required
• 3+ years industry experience, Durable Medical Equipment preferred

Responsibilities

• Supervise both Clinical Patient Trainer and Training Support Specialist teams, including providing daily direction, assisting with employee hiring, training, development and identification of performance deficiencies.
• Monitor workloads for functional areas, including daily performance metrics, adherence to standard work policies, specific projects, and cross-functional training.
• Develop and maintain partnerships with other RCM teams and key collaborators to meet business needs.
• Monitor, evaluate, and coach team on effectiveness and individual productivity measured against established performance standards.
• Act as a consistent resource for process-related questions, providing guidance and support to subordinates as well as other cross-functional areas of business.
• Provide outstanding customer service to both internal and external customers by bringing to bear soft skills, troubleshooting, critical thinking, active listening, and hard-working encounters.
• Direct staff on when and how to reprioritize work processes including pending tasks and overdue activities to meet performance metrics and established service level agreements.
• Lead ongoing improvement initiatives including new technologies or process changes, to drive efficiencies and simplification of the patient training process for the Training Support Specialist and Clinical Patient Trainer teams.
• Provide support for the Clinical Patient Trainer Coordinator and Sr. Clinical Patient Training Manager in the review & auditing of visit documentation and payments submitted by the Clinical Patient Trainer.
• Raise issues to Sr. Manager, Clinical Patient Training as appropriate

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level