CLINICAL PHARMACY TECHNICIAN

Christ Community Health Services•Memphis, TN

5d•Onsite

About The Position

The Clinical Pharmacy Technician at Christ Community Health Services will serve as a liaison between patients, clinical pharmacists, and clinic staff. Under the supervision of a clinical pharmacist, the Clinical Pharmacy Technician will support CCHS clinics by performing medication reconciliation, providing non-urgent patient triage prior to handing a patient off to a provider, nurse, or clinical pharmacist. The Clinical Pharmacy Technician will also be responsible for managing medication room and code cart inventory. In addition to providing clinical support, the Clinical Pharmacy Technician will assist with general pharmacy workflow (i.e., entering prescriptions, and counting and dispensing medications) when necessary.

Requirements

High School Diploma or GED
Tennessee state Pharmacy Technician licensure in good standing
Pharmacy Technician Certification (CPhT) in good standing
Minimum of 2 years of work experience within a retail and/or hospital pharmacy setting OR minimum of 1 year as a CCHS pharmacy technician
Proficiency in Microsoft Office programs (Microsoft Teams, Word, Excel, Outlook, etc.)
Advanced verbal and written communication skills and the ability to present information effectively to clinic staff and patients
Proficiency in pharmacy sig codes and in pharmacy calculations
Ability to triage, prioritize, and accurately complete work in a timely manner
Ability to follow directions and execute tasks as directed

Nice To Haves

Working formal knowledge; equivalent to an Associate’s Degree
Preferred Bachelors and/or post graduate degree
5+ years work experience in a retail and/or hospital pharmacy setting

Responsibilities

Provide patient education and clinical services while under the supervision of a clinical pharmacist
Assist the clinical pharmacist with patient scheduling
Travel with the clinical pharmacist to CCHS clinics
Participate in quality improvement initiatives and regulatory compliance activities
Assist uninsured and / or under insured patients in obtaining prescription financial aid or patient assistance for costly medications
Accurately obtain a comprehensive list of medications a patient is taking and other relevant information prior to presentation
Compare patient’s medication list with medications newly prescribed by providers to identify any redundancies or danger of drug interactions
Clearly communicate discrepancies and observations identified via the medication reconciliation process with medications, allergies, or other clinical information to nurses, providers, and pharmacists as appropriate for resolution
Accurately document pertinent information into the patient’s electronic health record in an efficient and timely manner to support seamless patient care
Ensure appropriate amounts of medications and vaccines are ordered, once weekly and monthly, to prevent shortages and overstock in the medication room
Enrollment in TennIIs to access Vaccines for Children (VFC) ordering
Ensure the code cart (crash cart) is sufficiently stocked at all times
Maintain accurate inventory records weekly and monthly as necessary
Perform timely inventory reconciliation and clearly address discrepancies with clinic staff
Provide a compassionate and welcoming experience to patients
Provide non-urgent patient triage (i.e., checking blood pressure, checking temperature, etc.) prior to handing patient off to a clinical pharmacist, nurse, or provider
Direct the patient’s requests that are outside the scope of a pharmacy technician, to the responsible party when appropriate
Accurately enter prescription drug data into pharmacy operating system and dispensing medications
Able to resolve all billing issues, such as, insurance claim rejections, prior authorizations, etc. in a timely and efficient manner
Assist patients with accessing financial assist for costly medications
Assist with inventory management, including ordering medications, restocking shelves, and returning expired medications
Processing patient transactions, including ringing up purchases and handling payments
Treats patients, co-workers, clinic staff, and external customers in a respectful and confidential manner.
Able to respond to patients, co-workers, clinic staff, and external customers’ requests in a courteous and timely manner.
Understands and adheres to patient confidentiality practices and procedures, and will hold themselves accountable to ensuring patient privacy.
Engages in quality assurance activities to support clinical operations and patient care.
Accurately document required information into the electronic health record in an efficient and timely manner to support seamless patient care.
Performs other clinical and pharmacy duties as assigned to accommodate reasonable needs of the patients and the department provided duties to meet practice norms and legal regulations/standards