Clinical Product Specialist, CDI

Waystar • Lehi, UT

1d

About The Position

Waystar products combine highly advanced AI technology with deeply clinical functionality and end-users. As a clinical subject matter expert in the CDI functions of provider organizations, you will help make our products a success in the market. The Clinical Product Specialist, CDI role will work within the Product organization and be responsible for ensuring that the complexity of our AI technology is aligned with the clinical perspective and needs of our clients – particularly those related to CDI nurses and and interdisciplinary clinical decision-making – such that Waystar products can achieve our strategic business goals. You will apply your experience in the healthcare industry to identify and solve complex problems in the revenue cycle process and work on the team managed by the VP, Clinical Product Strategy to create visionary product solutions and best practice processes to solve these problems. As a member of the product team, you will partner with CX, Growth and Marketing teams, to take these products and processes into the healthcare market providing guidance and support with docCDIents and training materials that drive best practice use of Waystar technology.

Requirements

• BSN , MSN preferred
• At least 5 years of experience in a hospital CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership and management
• Experience in product development or technology innovation, whether developing new products and technologies or configuring and implementing them to improve CDI processes and workflows.
• Understanding of overall business goals and needs, and ability to align decisions with company goals and values
• Leadership skills to work with individuals outside of your team, such that you can achieve ambitious goals with a team of other clinical SMEs by building consensus
• Ability to proactively identify problems, identify solution options, and then quickly narrow down options to prioritize the right action plan that resolves the problem.
• Ability to occasionally travel to client sites and the company office to meet with key stakeholders and product users (less than 30% travel).

Responsibilities

• Gather insights directly from clients/users as well as internal clinical stakeholders, but also extrapolate and generalize to what is applicable across the industry and client-base
• Collaborate with Product Management and User Experience teams to validate workflow and predictive AI/ML models
• Provide detailed data and CDI subject matter expertise to inform decisions on complex clinical product topics – such as ML product design, reports and dashboards, CDI, CDI, and Coding workflows
• Collaborate with Data Science to improve inputs to models
• Conduct and coordinate audits and quality checks of new product capabilities prior to launch
• Review samples of AI/ML predictions and provide detailed feedback on the validity & accuracy of the interpretations.
• Define best practice workflows and configurations for Iodine products, and evangelize those to clients and end users (CDI nurses, CDI specialists and reviewers).
• Act as liaison between product and clinical teams, reflecting consensus from clinical team when providing recommendations and answers
• Work with Product Marketing to ensure product value and messaging is relevant for the end user clinical perspective
• Proactively monitor clinical and regulatory trends and articulate impact to the industry and Waystar's target markets.

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level