Clinical Product Specialist - US

Adaptix•Wilmington, DE

About The Position

Want to be part of a team transforming healthcare? We are looking for an experienced Clinical Product Specialist to join our team. Working within the Product Management department, you will be responsible for the clinical promotion of, and ensuring customer satisfaction with, our Medical and Veterinary Systems. Using your clinical knowledge base, training expertise and commercial skills, you will promote and educate medical and veterinary professionals on Adaptix’s unique tomosynthesis imaging technologies, ensuring high levels of engagement and customer satisfaction. The Company Medical imaging helps patients by enabling early and accurate diagnosis. However, 2D X-rays can be inconclusive as they give a fundamentally limited view of our 3D bodies. 3D images are possible with CT scanners but these are much expensive, give a high dose of radiation and moving a critically ill patient to a scanner can be labour-intensive and risky. At Adaptix we are helping make 3D imaging more accessible to the people who need it by producing mobile, low dose systems that can be brought to patients and deliver imaging at point-of-care. Candidate Profile As our ideal candidate, you will be educated to degree level in Radiography and have a current ARRT certification or equivalent.

Requirements

Core Radiography knowledge, and image interpretation requirements
An understanding of learning styles to meet customer needs
Ability to work independently and to be self motivated
Problem solving nature, being ability to work through challenges under pressure
Ability to react to changing working requirements
Highly effective presenters; able to use PowerPoint to create impactful presentations
Ability to communicate on a broad level within the organization and customer environment
Detail focus with the tenacity to see tasks through to their successful completion
Experience of product support within the radiology domain
Delivering impactful Product demonstrations
Delivering Applications Training in a Clinical Environment
Development of Training Material
Successful track record of maintaining high customer satisfaction
Providing Product Management/Development with concise and effective feedback on image quality and system functionality improvements
Successful management of customer satisfaction challenges
Educated to degree level in Radiography and have a current ARRT certification or equivalent

Responsibilities

Promote excellent relationships with customers to ensure product and market needs are well understood and providing support to the internal and external sales team in commercial negotiations
Contribute to the creation of compelling product marketing material (White papers, presentations)
Contribute to the completion of Technical Sales Responses
Provide training internally and to distributors on the Adaptix DT Medical and Veterinary systems
Manage and Collect high quality image data to promote key system benefits
Deliver engaging training sessions to ensure high levels of customer satisfaction
Collaborate with Service and R&D to efficiently and effectively resolve customer issues
Deliver engaging product demonstrations to promote the benefits of the Adaptix Medical and Vet Systems
Collate and share customer feedback to enhance future system development
Support clinical trials and studies in conjunction with the R&D team and external clinical partners