Clinical Quality Program Coordinator

Delricht Research • New Orleans, LA

19h • Onsite

About The Position

Why DelRicht Research? Would you love to be a part of the cutting edge of healthcare and science innovation? Are you looking for a position that has sustainable opportunities for professional growth? We are a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and, ultimately, our goal is to get new medications and medical devices FDA approved. We are currently looking for a detail-oriented, confident Clinical Quality Program Coordinator to join our team. DelRicht Research has been recognized as one of New Orleans Top Workplaces for 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction. NOTE: This is an onsite M-F position based at our New Orleans Corporate Headquarters location. Who We Are DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 18 sites throughout the United States. Clinical Quality Program Coordinator’s Main Objective : This role is responsible for supporting the Quality Assurance (QA) team with process improvement initiatives, as well as training, and trend identification across the site network’s clinics. The Clinical Quality Program Coordinator will maintain clinical trial data integrity to ensure site is audit ready at all times. The Clinical Quality Program Coordinator will assist with oversight and maintenance of activities related to the conduct of clinical trials at the site including but not limited to: Complete Quality Assurance (QA) chart reviews, ensuring consistency, accuracy, and timeliness Ensure that clinical trial protocols are being adhered to 100% of the time Coordinate, communicate and collaborate with clinical teams across our site network Maintain a working knowledge of FDA regulations, GCP/ICH guidelines, organizational SOPs, guidance documents and study protocols Detail plans for timely correction of electronic source errors Ensure both inter- and intra-site consistency in source completion Manage and report charting trends to leadership Assist with training for both clinical teams and the QA department Assist the QA manager with internal team training, developing and disseminating reports, and management tasks related to QA Coordinators The right candidate will: Required: Minimum 3 years of professional work experience Required: B.S or B.A from any accredited university in any degree Required: Experience in a clinic, quality assurance, project management, or similar healthcare environment Required: Familiarity with medical intake and terminology, Required: Experience with quality assurance (does not have to be in healthcare) Preferred : Experience working within cross-functional teams on process improvement initiatives Preferred : Familiarity with clinical charting and clinical reports. Be self motivated, energetic and positive Be a team player with excellent communication skills Be comfortable speaking to external and internal stakeholders and leaders Ability to work autonomously with a high level of self accountability Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals Believe in high quality and have a high standard of compliance to our study protocols Be remarkably organized with effective time management skills Be skilled at problem solving and solution focused Manage multiple tasks and clinical trials efficiently Accept ownership of tasks from inception through completion and assume responsibility for personal success Coffee drinkers preferred. Tea drinkers accepted. DelRicht Research’s Core Values: Production, Humility, Consistency Production : We deliver on our promises We have a bias towards action: we value independent problem solving We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company Humility : We support each other relentlessly We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us Coachable: we all love to learn, we are willing to be taught and will adapt quickly Consistency : We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done We are calm under pressure: we can maintain stable performance when under heavy pressure or stress Our team comes first so here are some of the perks and benefits at DelRicht Research: Comprehensive benefits - medical, dental & vision Generous Paid Time Off that builds throughout your career with the company Even though we are in healthcare, we do not work nights, weekends or long day shifts (yes nurses love us) 401K (including discretionary match/profit sharing) Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page! Website : www.delrichtresearch.com Patient Testimonials : https://delrichtresearch.com/testimonials/

Requirements

• Minimum 3 years of professional work experience
• B.S or B.A from any accredited university in any degree
• Experience in a clinic, quality assurance, project management, or similar healthcare environment
• Familiarity with medical intake and terminology
• Experience with quality assurance (does not have to be in healthcare)

Nice To Haves

• Experience working within cross-functional teams on process improvement initiatives
• Familiarity with clinical charting and clinical reports
• Be self motivated, energetic and positive
• Be a team player with excellent communication skills
• Be comfortable speaking to external and internal stakeholders and leaders
• Ability to work autonomously with a high level of self accountability
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized with effective time management skills
• Be skilled at problem solving and solution focused
• Manage multiple tasks and clinical trials efficiently
• Accept ownership of tasks from inception through completion and assume responsibility for personal success
• Coffee drinkers preferred. Tea drinkers accepted.

Responsibilities

• Complete Quality Assurance (QA) chart reviews, ensuring consistency, accuracy, and timeliness
• Ensure that clinical trial protocols are being adhered to 100% of the time
• Coordinate, communicate and collaborate with clinical teams across our site network
• Maintain a working knowledge of FDA regulations, GCP/ICH guidelines, organizational SOPs, guidance documents and study protocols
• Detail plans for timely correction of electronic source errors
• Ensure both inter- and intra-site consistency in source completion
• Manage and report charting trends to leadership
• Assist with training for both clinical teams and the QA department
• Assist the QA manager with internal team training, developing and disseminating reports, and management tasks related to QA Coordinators

Benefits

• Comprehensive benefits - medical, dental & vision
• Generous Paid Time Off that builds throughout your career with the company
• Even though we are in healthcare, we do not work nights, weekends or long day shifts (yes nurses love us)
• 401K (including discretionary match/profit sharing)
• Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees