Clinical Resource Nurse (Triage RN)

Granite VNA, Inc.•Concord, NH

About The Position

Alternating Work Schedule: Week 1: Tuesday - Friday: 8 a.m. – 4:30 pm. and Week 2: Monday - Thursday. 32 hours per week We are looking for a Clinical Resource Nurse (Triage Nurse) to serve as the vital clinical link between our patients and their care teams. In this role, your expertise provides peace of mind and immediate clinical direction when it matters most. At Granite VNA, New Hampshire’s largest home health and hospice provider, we believe in care that helps our patients return to living the life they desire. The care we provide is personal and meaningful. Join our mission-driven team and deliver high-quality nursing care in the heart of New Hampshire. Why Nurses Choose Granite VNA: A supportive leadership team who leads with compassion and integrity Collaboration with a team full of dedicated, knowledgeable professionals Competitive pay, mileage reimbursement and generous benefits Ongoing professional development and opportunities for career growth At Granite VNA, we care for our team the same way we care for our patients—by creating a safe, respectful, and supportive environment. That’s why we offer AVADE Training for field staff and Armed Intruder Training for team members in other roles. Our clinicians have access to secure AI technology that helps cut documentation time, giving you more space to focus on connection, compassion, and delivering exceptional patient care.

Requirements

Graduate of an accredited school of Nursing, accompanied by current New Hampshire nursing license, or compact state license through the Nurse Licensure Compact (NLC)
Registered Nurse with one to two years of home health or hospice experience
One to two years of telephone triage experience

Responsibilities

Clinically triages phone calls from patients/families/caregiver by providing skilled and palliative care assessment, symptom management, problem solving and instruction.
Assists with the coordination of home visits as appropriate for patients who call the Agency seeking guidance.
Clinically coordinates the scheduling of complex IV, Medication Reconciliation and Wounds Care referrals.
Provides guidance including pain management and symptom control; conducts assessments and evaluations and provides education and support care to patients and caregivers in collaboration with the nurse case manager.
Coordination of patient care with the physician office and enters orders as indicated. Communicates outcome with clinical team.
Receives and contacts by phone/fax/email any patient physician (designee) as indicated by the change in the patient’s condition, treatment and/or status.
Accepts and completes all necessary documentation related to accepting medications and/or Durable Medical Equipment for Hospice patients.
Completes comprehensive documentation about the calls received/initiated in the patient’s medical record using the SBAR guide.
Assists daily with clinical triage of community and facility nursing and therapy visits and admissions for both home care and hospice programs.
Supports scheduling with determining priority of assigning open visits.
Assists with chart review and monitoring of Quality Improvement and Patient Safety activities as requested.
Reviews orders that impact the patient’s plan of care and makes appropriate changes.