Clinical Services Manager (MCS)
About The Position
The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities. Clinical and prior leadership experience required: RN. Essential Duties & Responsibilities Safety Response & Readiness: Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes. Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards. Coaching & Upskilling Clinic Teammates: Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns. Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed. Complete action plans with team members, focusing on clinical drivers and patient safety concerns. Clinical Outlier Support: Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching. Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles. Perform other duties as assigned.
Requirements
- Education to commensurate with RN license
- Minimum 2 years (3 yrs. Preferred) Nephrology Experience
- Experience leading clinical function or managing nurses
- Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
- Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
- Current license as RN
- Current driver’s license, reliable transportation, and vehicle insurance in the state of residence
- Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position
- Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
- Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals
Nice To Haves
- Bachelor’s degree in associated field
- Experience in CQI methodology and techniques
- Basic understanding of state and federal regulations and requirements
- Current CPR certification
- CNN or CSN, Bonet Certification within 2 years of employment
Responsibilities
- Support clinics through immediate response to adverse events and CMS surveys
- Complete safety snapshots (internal audits)
- Coach teams on quality improvement plans and governance processes
- Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards
- Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns
- Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed
- Complete action plans with team members, focusing on clinical drivers and patient safety concerns
- Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching
- Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles
- Perform other duties as assigned
Benefits
- Medical, dental, vision
- 401(k) match
- paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- access Headspace®
- backup child and elder care
- maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
