Clinical Services Representative
About The Position
The Clinical Services Representative performs administrative tasks to obtain medical services results for our Drug and Occupational Health programs. This role processes the initial entry and maintenance of various medical services results for processing including, but not limited to, clearing issues related to exceptions, working with engineering to identify system enhancements, and posting results for customers. All medical documents must be managed in a timely manner and according to our customer’s SLA. This is an external client facing position working with assigned clients as well as responsible for building and maintaining strong working relationships with multiple internal clients. Strong professional communication and office skills to support company goals and priorities are all key components of this role. This is a 100% remote opportunity based in the U.S.
Requirements
- High School Diploma or GED required; Associate Degree in related field or 2 years relevant work experience
- Have a minimum of 1-year Client Service/Support experience required; Preferred: a minimum of 1-year prior Drug Screening Administration experience
- Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
- Ability to meet daily metrics with a high degree of accuracy
- Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines
- Ability to work independently to follow directions as established by company or customer
- Energetic, self-motivated, results driven and highly detail-oriented
- A team player able to work collaboratively with a wide variety of people in local and remote locations
Nice To Haves
- Know the US Department of Transportation Drug & Alcohol Regulations
Responsibilities
- Manages inquiries raised by client-facing teams for client queries (Move results, release results, follow-up amended results, clinic/vendor escalations).
- Responsible for managing requests that come into the dedicated mailbox.
- Releasing results that are stuck in Review Required queue due to missing information.
- Releasing results that are stuck in Failures queue due to failed attempts to post.
- Responsible for releasing results that are stuck/placed in Unknowns status due to awaiting updates.
Benefits
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
