Clinical Services Trainer

Family Care Network•Bellingham, WA

5d•$32 - $47

About The Position

Reporting to the Clinical Services Manager, the Clinical Services Trainer is responsible for collaborating with Leadership to assess, design, and deliver clinical training programs for clinical assistant staff across FCN. This role supports consistent, high-quality, and compliant clinical practice by providing onboarding, ongoing education, workflow optimization, and competency-based training aligned with regulatory and organizational standards. The Clinical Services Trainer partners closely with the Clinical Services Team, clinical leadership, and EMR teams to support patient-centered care, quality initiatives, and system implementations. Training is delivered both in person and virtually, with frequent travel to multiple clinics and counties. This position is cross trained to provide backup support to the Clinical Services Specialist.

Requirements

High school diploma or GED required, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
Graduate of an accredited MA-C, LPN, or RN program.
Current Washington State Department of Health MA-C, LPN, or RN license in good standing.
Minimum of two (2) years of experience in a healthcare setting.
At least one (1) year of training or education delivery experience, including adult learning concepts.
Knowledge of applicable state and federal healthcare regulations.
Experience with virtual training delivery tools.
Ability to travel regularly to multiple clinic locations.
Reliable transportation and a valid driver’s license are required when driving.
Acquire and maintain current BLS certification as per FCN BLS policy.

Nice To Haves

Five (5) or more years of clinical experience in an outpatient or primary care setting.
Experience with program development, workflow redesign, or change management.
Teaching or staff development experience.
Certification in healthcare quality, training, or education.
BLS Instructor certification (or ability to obtain within 90 days of hire).

Responsibilities

Develop, schedule, and deliver clinical training programs, including new hire orientation, clinical scope and ongoing competency training, workflow optimization, and system or program implementations.
Lead clinical training for MA-Rs and MA Apprentices, supporting skill development and transition to licensed clinical assistant roles.
Deliver training using adult learning principles, adapting content to learner skill level, clinical background, and operational needs.
Provide post-training support, coaching, and remediation when performance gaps are identified.
Ensure training supports safe patient care, scope of practice, and compliance with state, federal, and accreditation requirements.
Document training completion, attendance, and competencies in the Learning Management System (LMS).
Collaborate with the Clinical Services Manager, executive leadership, and practice leadership to evaluate and improve clinic workflows.
Support FCN clinical quality initiatives, immunization programs, and regulatory readiness.
Audit clinical assistant performance when requested and provide constructive feedback.
Serve as a clinical resource to staff, managers, and vaccine coordinators.
Coordinate WAIIS access for new clinical assistants and aides as requested.
Assists with development and maintenance of clinical training materials, handbooks, policies, and resource documents.
Partner with internal and external instructors and subject matter experts to coordinate training sessions.
Prepare learning environments, including classroom setup, systems access, and training materials.
Assist with regulated education program for clinical staff, such as OSHA, BLS/AHA, and required clinical education programs.
Partner with EMR and Clinical Services teams to support clinical components of New Hire Orientation.
Participate in committees or workgroups as a liaison to ensure alignment with best practices.
Support training needs related to new clinics, enterprise growth, and new clinical programs.
Role model principles and culture of safety, process improvement, accountability and organizational values.
Maintain HIPAA compliance and confidentiality at all times.
Perform other duties as assigned.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Annual uniform allowance for clinical staff
Reimbursement of renewal fees for required licensure for clinical staff